Jacob Zinzilieta
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations across roles at Total Quality Logistics and Joe's Pizza and Pasta. Excelled in leveraging Microsoft platforms and strong negotiation skills to exceed performance metrics. Demonstrated exceptional teamwork and time management abilities, contributing to profitable outcomes and efficient supply chain management.
Overview
4
4
years of professional experience
Work History
Logistics Account Executive Trainee
Total Quality Logistics Inc.
Huntsville, AL
09.2024 - Current
- Collaborated with senior account executives to identify client needs, and offered logistics solutions.
- Conducted data entry and analysis for logistics performance reports, and improved the tracking process.
- Provided customer service by resolving issues related to shipment delays, and ensuring customer satisfaction.
- Established positive working relationships with carriers and freight forwarders in order to facilitate smooth deliveries.
Assistant Manager
Joe's Pizza and Pasta
Marion, Illinois
08.2022 - 07.2024
- Enhanced customer satisfaction by ensuring timely delivery of food items
- Managed nightly store closures and cash register operations, consistently achieving profitability targets
- Collaborated with team members to optimize workflow efficiency
Online Grocery Pickup
Walmart Inc.
West City, Illinois
07.2021 - 08.2022
- Elevated customer satisfaction through accurate and timely fulfillment of online grocery orders
- Cultivated leadership skills by fostering a collaborative team environment and maximizing productivity
Education
Bachelor of Science - Business Management
Southern Illinois University Carbondale
05.2024
Associate of Science - Business
Rend Lake College
05.2022
Skills
- Proficient in Microsoft Word
- Proficient in Excel
- Proficient in PowerPoint
- Strong communication skills
- Strong negotiation skills
- Excellent teamwork abilities
- Excellent time management abilities
- Demonstrated responsibility
- Understanding of supply chain
Timeline
Logistics Account Executive Trainee
Total Quality Logistics Inc.
09.2024 - Current
Assistant Manager
Joe's Pizza and Pasta
08.2022 - 07.2024
Online Grocery Pickup
Walmart Inc.
07.2021 - 08.2022
Bachelor of Science - Business Management
Southern Illinois University Carbondale
Associate of Science - Business
Rend Lake College