Drew Triplett
620B Girard St,MD
Summary
Detail-oriented professional with a strong background in emergency medical services and dispatching. Expertise in computer-aided dispatching, active listening, and problem-solving, driving improvements in patient care and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EMT/ Dispatcher
Hart to Heart Transportation
Forest Hill, MD
01.2018 - 02.2026
- Administered emergency medical care to patients during transport, ensuring safety and comfort.
- Collaborated with healthcare professionals to assess patient needs and develop transport plans.
- Operated and maintained emergency transport equipment, ensuring readiness for all situations.
- Trained new EMT staff on protocols, procedures, and safety measures to enhance team efficiency.
- Responded rapidly to emergencies, demonstrating strong decision-making under pressure.
- Improved patient documentation processes, enhancing accuracy and compliance with regulations.
- Developed strategies to optimize response times and resource allocation in emergency scenarios.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 50 plus fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Education
High School Diploma -
Havre De Grace High School
Havre De Grace, MDSkills
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Pre-hospital care
- Bleeding control
- Airway management
- Direct patient care
- Emergency management
- Medical terminology
- Record keeping
- Emergency response
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Problem-solving
- Data entry proficiency
- Information gathering
- Computer-aided dispatching
- Information intake
- Incident prioritization
- Information documentation
- EMS dispatch
Certification
- EMT - Certified Emergency Medical Technician
- EVOC - Emergency Vehicle Operators Course
- HAZWOPER - Hazardous Waste Operations and Emergency Response
- Firefighter 1and 2 Training
- Fire officer courses
Timeline
EMT/ Dispatcher
Hart to Heart Transportation
01.2018 - 02.2026
High School Diploma -
Havre De Grace High School