Summary
Overview
Work History
Education
Skills
Timeline
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Drew Wyss

Mason,OH

Summary

Dedicated customer service professional with a strong background in emergency response and a proven ability to deliver exceptional support in high-pressure situations. Accomplished Security Officer with a proven track record at Prasco Laboratories. Known for outstanding verbal communication skills and a solid work ethic, excels in collaborative environments, effectively contributing to team success. Committed to providing top-notch service and ensuring customer and teammate satisfaction, eager to leverage skills to enhance team performance and drive positive outcomes in any situation.

Overview

4
4
years of professional experience

Work History

Security Officer

Prasco Laboratories
02.2024 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Cashier

Chick-fil-A
01.2024 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Park Services Associate

Kings Island
04.2022 - 01.2023
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.

Pizza Delivery Driver

AJ's Pizza
03.2021 - 12.2022
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Education

Bachelor of Science - Operations Management

Cedarville University
Cedarville, OH
05.2028

High School Diploma -

Home School
Mason, OH
05.2024

Skills

  • Physical Fitness
  • Emergency Response
  • Complex Problem-Solving
  • Conflict resolution techniques
  • Threat Assessment
  • Document Management
  • Emergency Management
  • Crisis intervention training
  • Work ethic
  • Workplace Safety
  • Patrolling
  • Verbal and written communication

Timeline

Security Officer

Prasco Laboratories
02.2024 - Current

Cashier

Chick-fil-A
01.2024 - 02.2024

Park Services Associate

Kings Island
04.2022 - 01.2023

Pizza Delivery Driver

AJ's Pizza
03.2021 - 12.2022

Bachelor of Science - Operations Management

Cedarville University

High School Diploma -

Home School

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Drew Wyss