Drew Ahoia
Mira Loma,CA
Summary
Personable and dedicated candidate with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
02.2023 - Current
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Activities Admin
Riverside Behavioral Health Center
01.2021 - 02.2023
- Engaged residents through events, small groups, and personal attention.
- Provided emotional support and companionship to improve quality of life for residents.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Documented preferences and helped develop relevant activities.
Admitting Representative
Anaheim Regional Medical Center
03.2019 - 12.2020
- Verified patient details and insurance coverage and collected co-pays.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Responded to inquiries by directing calls to appropriate personnel.
Education
Associate of Arts - Sociology And Anthropology
Long Beach City College
Long Beach, CA05.2024
High School Diploma -
Westminster High School
Westminster, CA06.2018
Skills
- Microsoft Office
- Clerical fulfillment
- Communication Skills
- Problem solving
- Punctual
- Attentive
Languages
Samoan
Native or Bilingual
Timeline
Customer Service Agent
Southwest Airlines
02.2023 - Current
Activities Admin
Riverside Behavioral Health Center
01.2021 - 02.2023
Admitting Representative
Anaheim Regional Medical Center
03.2019 - 12.2020
Associate of Arts - Sociology And Anthropology
Long Beach City College
High School Diploma -
Westminster High School