Summary
Overview
Work History
Education
Skills
Timeline
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Drewann Allen

St. Cloud,FL

Summary

I am a trustworthy, dependable, customer service worker with problem solving skills and a quick thinking mind. I have background in many different jobs such as office and restaurant areas. I can complete assigned tasks alone but prefer to work in fun team environments.

Overview

9
9
years of professional experience

Work History

Inflight Crewmembr

Jet
Orlando, FL
07.2021 - Current
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Delivered onboard customer service including food and beverage service.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Responded to medical emergencies as needed during flights.

Server/Hostess/Bartender

DaNicola Italian Cuisine
Hewlett, Long Island
05.2015 - 01.2020
  • Fulfilled all roles here from hostessing, bussing, kitchen help, and bartending.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Recreation Aide

Peninsula Nursing Home
Far Rockaway, NY
01.2015 - 06.2017
  • Developed events and programs in consideration of needs, abilities and interests of participants.
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
  • Adjusted activity plans to better engage users of differing ability or interest levels.
  • Helped participants enjoy activities while ensuring adherence to protocol.

Education

High School Diploma -

Kingsborough Community College of The City University of New York
Brooklyn, NY

Skills

  • Customer oriented
  • Scheduling
  • Product Knowledge
  • Effective customer upselling
  • Product recommendations
  • Multi-line telephone skills
  • Business operations understanding
  • Organization and efficiency
  • Multitasking ability
  • Data entry
  • Flexible

Timeline

Inflight Crewmembr

Jet
07.2021 - Current

Server/Hostess/Bartender

DaNicola Italian Cuisine
05.2015 - 01.2020

Recreation Aide

Peninsula Nursing Home
01.2015 - 06.2017

High School Diploma -

Kingsborough Community College of The City University of New York

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Drewann Allen