Drew Stephan
Phoenix,Arizona
Summary
Dedicated and professional junior college student pursuing a degree in Finance with a minor in Accounting. Seeking an opportunity as a finance intern. Pursuing an internship to further studies and add to hands-on financial services experience. Flexible and hardworking eager to listen, learn and support superiors. Track record of positive academic performance and superior numerical and analytical skills.
Overview
2
2
years of professional experience
Work History
Barista
Sweetwaters Coffee And Tea
05.2023 - Current
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Customer Service Representative
Pie Snob
10.2021 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma - Accounting And Finance
Grand Canyon University
Phoenix, AZ04.2025
Skills
- Quickbooks
- Accounting principles understanding
- Data Evaluation
- GAAP understanding
- Microsoft Excel proficiency
- Accounts Payable and Receivable
- Deadline Adherence
- Time Management
Timeline
Barista
Sweetwaters Coffee And Tea
05.2023 - Current
Customer Service Representative
Pie Snob
10.2021 - 04.2023
High School Diploma - Accounting And Finance
Grand Canyon University