Dreyna Agnew
Washington,DC
Summary
Dynamic and compassionate professional with a diverse background spanning customer service at OnTrac Deliveries and caregiving, coupled with robust skills in stock management and customer relations. Excelled in enhancing customer loyalty through empathetic service and improved living quality for clients, showcasing strong organizational and interpersonal abilities.
Overview
7
7
years of professional experience
Work History
Overnight Stocker
Dollar Tree Stores
11.2023 - Current
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Caregiver Volunteer
Sharon Shuler
11.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
OnTrac Deliveries
06.2017 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Caregiver
Ms Smith
07.2017 - 08.2018
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
High School Dipoma -
Bladensburg High School
Bladensburg, MD05.1985
Skills
- Stocking shelves
- Stock Rotation
- Pallet Jack Operation
- Product restocking
- Unloading trucks
- Customer Service
- Customer Relationships
- Caregiver
- Foster Care
Timeline
Overnight Stocker
Dollar Tree Stores
11.2023 - Current
Caregiver Volunteer
Sharon Shuler
11.2023 - Current
Caregiver
Ms Smith
07.2017 - 08.2018
Customer Service Representative
OnTrac Deliveries
06.2017 - 11.2023
High School Dipoma -
Bladensburg High School