Drian Arteaga
Austin,TX
Summary
Dynamic and Bilingual Front of House (FOH) Manager, driven by over 6 years of proven success across diverse hospitality establishments. Notable achievements include steering operations at a $15 million Chick-Fil-A franchise, serving as Assistant General Manager at a thriving $5 million Fast Casual Italian Restaurant, and leading as General Manager in an upscale fine dining interior Mexican restaurant. Demonstrated expertise in optimizing team performance, elevating customer service standards, and achieving business objectives. Adept at fostering collaborative environments to enhance productivity and streamline processes. Known for decisive leadership, meticulous planning, and effective problem-solving skills. Committed to continuous improvement and possessing a keen passion for photography.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
ADASAS GRILL
Austin, TX
02.2023 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Created promotional campaigns to increase store traffic and generate revenue.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Developed and implemented marketing plans for new products.
- Managed social media accounts and campaigns.
- Designed graphics and logos for advertisements, newsletters, and other marketing collateral.
- Evaluated the effectiveness of marketing campaigns using analytics tools.
General Manager
Fonda San Miguel
Austin, TX
03.2022 - 02.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Recruited, interviewed and hired qualified staff for open positions.
Assistant General Manager
Mandolas Italian Kitchen
Austin, TX
10.2020 - 02.2022
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw payroll preparation and administration for staff.
- Developed and implemented promotions and publicity programs to achieve remarkable business increase.
- Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.
Manager
Chick-fil-A
Austin, TX
04.2019 - 03.2021
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on sales opportunities at peak times of the day.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Coached staff on strategies to enhance performance and improve customer relations.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Education
Some College (No Degree) - Mechanical Engineering
ESPOL
GuayaquilHigh School Diploma -
Stella Maris
Manta - Ecuador02.2013
Skills
- Staff development
- Project management
- Marketing and sales techniques using community manager and social media
- Frequent use of HotSchedule, Aloha E, Focus, Resy, Open Table, and others
- Excellent use of written and video editing tools, such as Microsoft Office or Adobe products
- Excellent use of ICT and thecnologies
- Capital improvement planning
- Multitasking
- Team management
Additional information
I'm a Geek by default, lover of reading, fearless and adventurous. I like anime, sports and a food, landscape and portraid photographer.
References
- Jose Vizcarra | (512) 350-5194 | General Manager "TRATTORIA LISINA"
- Andres Osorio | (512) 773-0786 | Director of Food Operations "MANDOLAS & TRATTORIA LISINA"
- Benjamin Johnson | (512) 577-7506 | General Manager "MANDOLAS ITALIAN KITCHEN AT ARBOR TRAILS"
- Jonathan Brito | (512) 593-3469 | General Manager "MANDOLAS ITALIAN KITCHEN AT BEE CAVE"
- Tom Gilliland | (512) 964-0138 | Owner "FONDA SAN MIGUEL"
- Blanca Zesati | (512) 373-2030 | Executive Chef "FONDA SAN MIGUEL"
- Yannier Marrero | (832) 974-9229 | General Manager "Asadas Grill"
- Guadalupe Barragan | (512) 788-3407 | Owner "Asadas Grill"
Timeline
Assistant General Manager
ADASAS GRILL
02.2023 - Current
General Manager
Fonda San Miguel
03.2022 - 02.2023
Assistant General Manager
Mandolas Italian Kitchen
10.2020 - 02.2022
Manager
Chick-fil-A
04.2019 - 03.2021
Some College (No Degree) - Mechanical Engineering
ESPOL
High School Diploma -
Stella Maris