Diamond Richardson
Williamsburg,VA
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Virginia.
Overview
9
9
years of professional experience
Work History
Patient Engagement Specialist
Mid Atlantic Eye Physicians
2023.07 - Current
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Assisted medical professionals with various tasks to ensure smooth operation of the clinic and provide optimal patient care.
- Maintained accurate patient records to support effective diagnoses and proper treatments for each individual case.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Nursing Supervisor
Brookdale Assisted Living
2022.11 - Current
- Provided direct nursing care to patients when personnel was short-staffed.
- Confidently directed overall operation of nursing services and patient care.
- Investigated and reported all incidents per facility policies.
- Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Coordinated nursing care for patients and participated in patient and family education.
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Supported patient needs by researching and recommending various types of individualized care plans.
Assistant Resident Director/Scheduling Coordinator
HHHunt-Spring Arbor
2015.10 - 2023.01
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Maintained individual records of emergency contacts and administrative support documentation for residents and staff.
- Performed rounds to observe care and interview staff, residents and families.
- Collaborated with staff, management and external groups to coordinate patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
Education
Certification - Nursing Administration
Heart To Heart Career Training
Williamsburg, Va08.2013
High School Diploma -
Denbigh High School
Newport News, VA06.2013
Skills
- Quality Assurance
- HIPAA Requirements
- Operational Standards
- Direct Patient Care
- User Profile
- Software Use
- Performance Optimization
- Reading Comprehension
- Verbal and Written Communication
- High-Volume Environments
- Customer Experience Management
- Call Center Operations
Timeline
Patient Engagement Specialist
Mid Atlantic Eye Physicians
2023.07 - Current
Nursing Supervisor
Brookdale Assisted Living
2022.11 - Current
Assistant Resident Director/Scheduling Coordinator
HHHunt-Spring Arbor
2015.10 - 2023.01
Certification - Nursing Administration
Heart To Heart Career Training
High School Diploma -
Denbigh High School
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