Joseph Droughton
Neptune City,NJ
Summary
.
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
22
22
years of professional experience
Work History
Service Advisor
All American Ford
Old Bridge, NJ
12.2024 - Current
- Assisted customers with inquiries, providing accurate information and ensuring satisfaction.
- Learned to utilize service management software for tracking customer interactions.
- Collaborated with technicians to schedule appointments and manage workflow efficiently.
- Supported product knowledge initiatives by participating in training sessions.
Assistant Service Manager/Service Advisor
Bell Audi
Edison, NJ
08.2011 - 05.2014
- Assisted in managing daily service operations to ensure customer satisfaction and efficiency.
- Supported service team by coordinating schedules and maintaining communication with clients.
- Handled customer inquiries, resolving issues promptly to enhance service experience.
- Maintained accurate records of service requests and feedback for continuous improvement.
Assistant Service Manger/Service Advisor
DCH Academy Honda
Old Bridge, NJ
10.2006 - 08.2011
- Coordinated service operations to enhance customer satisfaction and streamline processes.
- Assisted in training new staff on service protocols and company policies.
- Developed and maintained accurate service records using CRM software.
- Analyzed customer feedback to identify improvement opportunities in service delivery.
Service Manager
Oasis Chevrolet
Old Bridge, NJ
11.2003 - 09.2006
- Led service team in delivering exceptional customer experiences, enhancing client satisfaction and loyalty.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Implemented quality control procedures to ensure compliance with industry standards and regulations.
- Analyzed customer feedback to identify service gaps and initiated corrective actions to improve offerings.
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
Timeline
Service Advisor
All American Ford
12.2024 - Current
Assistant Service Manager/Service Advisor
Bell Audi
08.2011 - 05.2014
Assistant Service Manger/Service Advisor
DCH Academy Honda
10.2006 - 08.2011
Service Manager
Oasis Chevrolet
11.2003 - 09.2006