Dr. Raj Patel
Marietta,GA
Summary
Entrepreneurial Owner and Certified Hotel Administrator (CHA) with a demonstrated history of business success. Skilled in implementing strategic and scalable approaches to build operations from scratch. Proficient at recognizing and seizing emerging opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner
Hampton Inn & Suites
Marietta, GA
04.2018 - Current
- Oversaw and hired a Management Company to enhance profits, increase efficiency, and provide superior guest experiences.
- Engaged in leading and managing various aspects of hotel operations, such as budgeting, forecasting, strategic planning, adherence to company policies, and brand standards. Overseeing sales and marketing initiatives while addressing guest inquiries/concerns consistently. Facilitating meeting participation actively.
- Managed all property and portfolio-related matters.
- Managed property operations including obtaining necessary licenses, investment in improvements and expansions while ensuring proper maintenance of the property.
- Effectively implemented sustainable practices across various departments, resulting in reduced environmental impact and lower operational costs.
- Led development of employee engagement programs, promoting teamwork and enhancing job satisfaction.
- Collaborated with maintenance teams to promptly address technical issues or repairs, minimizing disruptions to guests’ experiences
- Regular review of guest feedback for making necessary adjustments to services based on insights from comments or reviews after checkout.
- Constructed comprehensive sales reports for upper management review, highlighting success stories and areas requiring improvement
- Implemented marketing strategies to target specific demographics and increase occupancy rates during off-peak seasons.
- Maintained the safety of the environment by closely monitoring property facilities and equipment through regular inspections
- Stayed informed of industry trends through regular competitor analysis, allowing for proactive measures in maintaining competitive advantage.
- Ensured high-quality service standards through the training and mentoring of hotel staff members
- Enhanced cost savings by streamlining inventory management processes and successfully negotiating vendor contracts
- Fostered effective interdepartmental communication, enhancing collaboration amongst staff members.
- Ensured high standards of cleanliness were consistently met or exceeded throughout the entire property by coordinating housekeeping activities
- Analyze financial data, identifying revenue generation and expense trends to adjust budgets for optimal performance.
- Negotiated with vendors to secure cost-effective rates for goods and services, cultivating mutually beneficial partnerships
- Analyzed property's financial performance and adjusted strategies to enhance outcomes
- Managed guest complaints by actively seeking and implementing solutions.
- Evaluated and resolved lodging facility operational issues promptly
- Created and managed precise occupancy forecasts and budgets
- Took part in financial functions such as determining rates for rooms, creating budgets, and assigning funds to different departments
- Ensure exceptional service delivery by monitoring and enhancing operational efficiency, guest satisfaction, standards compliance, and service measurement.
- Identify operational performance, productivity, and efficiency gaps
- Collaborated with the General Manager / Area General Manager to successfully oversee important property concerns including capital projects, customer service, and refurbishment.
- Assisted in the development of meaningful, achievable hotel budgets and other short-term and long-term strategic goals
- Provided effective leadership to hotel management team and team members, surpassing targets and expectations.
- Maintained ongoing improvement through timely response to company audits
- Planned, directed and coordinated service delivery across all operational departments to exceed guest expectations.
- Maintained high levels of adherence to hotel and company service standards
- Managed operational departments to ensure cost control and regularly analyzed results for identifying problem areas and implementing appropriate solutions.
- Managed and developed the Head of Departments to ensure career progression and effective succession planning within the hotel and company
- Sought and addressed guest feedback to ensure customer satisfaction.
- Arrange routine briefings and communication meetings involving the Head of Departments team.
Education
M.S & Ph.D. in Entomology -
Gujarat Agriculture University
Anand, India01.1997
Skills
- Hotel Management
- P&L Management
- Revenue Management
- Client Relations Management
- Excellent Sales Leadership
- Guest Service Development
- Leadership and Team Building
- Multisite Operations Management
- Policy and Procedure Compliance
- Strategic Planning and Implementation
- Training and Motivation
- Budget Development and Administration
- Profit Maximization
- Business Management
- Key partnership cultivation
- Strategic Planning
- Profit and loss analysis
- Staff Management
- Business Planning
- Negotiation
- Relationship Building
Affiliations
Member of Asian American Hotel Owners Associations
Certification
- Certified Hotel Administrator (CHA), American Hotel & Lodging Association, 04/2019, Present
- Certification in Hotel Industry Analytics, American Hotel & Lodging Educational Institute, 04/2017
- Hilton Owners Orientation, Hilton HQ, 05/2019
- Leaders of leader certification, Hilton University, 06/2019
- Hampton Leaders connecting with your Brand Certification, Hilton University, 04/2022
Specialrecognition
Who’s Who in America, The Marquis who’s Who Publication, 2024, 2025
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Owner
Hampton Inn & Suites
04.2018 - Current
M.S & Ph.D. in Entomology -
Gujarat Agriculture University