Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dr. Robert Anthony Jr.

Spokane Valley,United States

Summary

Strong work ethic, success as a team member and as an individual. Excellent customer service skills, excellent speaking, listening and computer skills. Excellent problem solver, staying within the rules and regulations of the organization. Treat all people with respect, dignity and let them know that I am there to help. i have worked with hundreds of airline passengers, insuring the safety for themselves as well as all others on the flight. Children, handicapped and the safety of their bags. I kept secure airport property, the checkpoint, airplanes and co workers. I was selected for many security teams and and had an outstanding rating for my time employed. I am Certified by the Washington State Commissioner for Life and Health and Property and Casualty Insurance. I also have a cleared background check from the Washington State Patrol. I am in the process of continuing education and process of more insurance licenses.

I have given quotes and made adjustments over the phone, I know how to keep each person's personal information safe and private. I find out the options in what is best for the customer and company in regards to cost and time in completing the sale. Must checkup and followup per company guidelines. I have a BA in Business Marketing and have 8 years in Sales/Marketing with Customer Service. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. I develop strong working relationships with teams to boost performance and meet objectives. I have knowledge of property insurance and have made many customer property remodels/rebuilds while involving the insurance agent and the customer to everyone's satisfaction. Experience working with customers and insurance claims of all different sizes and causes.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Marketing Manager and Customer Service Supervisor

R And R Enterprises
Spokane Valley, United States
03.2012 - 04.2020
  • Created customer support strategy to increase customer retention.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Collected details and facts from customers and insurance companies. Established and maintained professional communication throughout the customer/insurance/repair relationship and strived for everyone's satisfaction in completing the projects in a timely manner.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.

Federal Officer TSA

Homeland Security TSA GEG Spokane WA
Spokane , WA
06.2005 - 02.2012

Voted to Employee Council Term for 2 years

Trained 15 new employees for 80 hours

Employee of the Month 2 times

Tested at Perfect 100% 3 different years

  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Education

Associate of Science - Information Technology And Security Administration

MyComputerCareer.com
Charlotte, NC
06.2021

Bachelor of Arts - Business Marketing

Eastern Washington University
Cheney, WA
06.2004

Ph.D. - Criminal Justice Management

La Salle University
Mandeville, LA
02.2002

MBA - Criminal Justice

City University of Seattle
Seattle, WA
06.1999

Bachelor of Science - Sociology (Crime And Deviance)

Pacific Lutheran University
Tacoma, WA
08.1990

Associate of Arts -

Pierce Community College
Tacoma, WA
08.1987

Skills

Team player mentality, Solid computer skills, wiling to talk to new people, Outgoing and friendly personality, Detail oriented, Eager and willing to learn Customer service, Inside and Outside sales experience Can use a computer to put accurate quotes into the system has experience in upselling services and goods to previous customers Trusted leader and collaborator

Excellent written and verbal skills

Strong performance improvement skills

Public speaking skills

Confident contract negotiator

Advanced bookkeeping skills

Financial modeling capability

Fiscal budgeting knowledge

Financial Management

Superior Attention to detail

Regulatory Compliance

Certification

Microsoft 98-366 Networking Fundamentals


Licensed Washington State Life and Health

Licensed Washington State Property and Casualty

11/09/21

Timeline

Marketing Manager and Customer Service Supervisor

R And R Enterprises
03.2012 - 04.2020

Federal Officer TSA

Homeland Security TSA GEG Spokane WA
06.2005 - 02.2012

Associate of Science - Information Technology And Security Administration

MyComputerCareer.com

Bachelor of Arts - Business Marketing

Eastern Washington University

Ph.D. - Criminal Justice Management

La Salle University

MBA - Criminal Justice

City University of Seattle

Bachelor of Science - Sociology (Crime And Deviance)

Pacific Lutheran University

Associate of Arts -

Pierce Community College
Dr. Robert Anthony Jr.