Strong work ethic, success as a team member and as an individual. Excellent customer service skills, excellent speaking, listening and computer skills. Excellent problem solver, staying within the rules and regulations of the organization. Treat all people with respect, dignity and let them know that I am there to help. i have worked with hundreds of airline passengers, insuring the safety for themselves as well as all others on the flight. Children, handicapped and the safety of their bags. I kept secure airport property, the checkpoint, airplanes and co workers. I was selected for many security teams and and had an outstanding rating for my time employed. I am Certified by the Washington State Commissioner for Life and Health and Property and Casualty Insurance. I also have a cleared background check from the Washington State Patrol. I am in the process of continuing education and process of more insurance licenses.
I have given quotes and made adjustments over the phone, I know how to keep each person's personal information safe and private. I find out the options in what is best for the customer and company in regards to cost and time in completing the sale. Must checkup and followup per company guidelines. I have a BA in Business Marketing and have 8 years in Sales/Marketing with Customer Service. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. I develop strong working relationships with teams to boost performance and meet objectives. I have knowledge of property insurance and have made many customer property remodels/rebuilds while involving the insurance agent and the customer to everyone's satisfaction. Experience working with customers and insurance claims of all different sizes and causes.
Voted to Employee Council Term for 2 years
Trained 15 new employees for 80 hours
Employee of the Month 2 times
Tested at Perfect 100% 3 different years
Team player mentality, Solid computer skills, wiling to talk to new people, Outgoing and friendly personality, Detail oriented, Eager and willing to learn Customer service, Inside and Outside sales experience Can use a computer to put accurate quotes into the system has experience in upselling services and goods to previous customers Trusted leader and collaborator
Excellent written and verbal skills
Strong performance improvement skills
Public speaking skills
Confident contract negotiator
Advanced bookkeeping skills
Financial modeling capability
Fiscal budgeting knowledge
Financial Management
Superior Attention to detail
Regulatory Compliance
Microsoft 98-366 Networking Fundamentals
Licensed Washington State Life and Health
Licensed Washington State Property and Casualty
11/09/21