DRU SMITH
Dayton,OH
Summary
- Adaptive Team Player
- Problem Solver
- Active Listener
- Self-Motivated
- Flexible
- Dependable
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Discover Financial
New Albany, OH
03.2022 - Current
- Contribute to high paced calls
- Assist borrowers with existing loans and questions
- Follow Policy and Procedures while providing accurate information.
Customer Service Representative
Luxottica
Mason, OH
10.2020 - 02.2022
- Contributed in a high-paced customer call center
- Answered product questions
- Resolved problems with customer orders.
Customer Service Representative
Oklahoma Unemployment Security Commission
Oklahoma City, OK
07.2020 - 10.2020
- Assist claimants with unemployment questions.
Live Chat Agent
Victoria Secret Direct
Kettering, OH
08.2019 - 01.2020
- Contributed in a high-paced customer call center
- Answered product questions
- Resolved problems with customer orders.
Education
High School Diploma -
Wayne High School
05-2017
Skills
- Inbound and Outbound Calling
- Product Knowledge
- Complaint Resolution
- Call Center Operations
Timeline
Customer Service Representative
Discover Financial
03.2022 - Current
Customer Service Representative
Luxottica
10.2020 - 02.2022
Customer Service Representative
Oklahoma Unemployment Security Commission
07.2020 - 10.2020
Live Chat Agent
Victoria Secret Direct
08.2019 - 01.2020
High School Diploma -
Wayne High School
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