DRU SMITH
Dayton,OH
Summary
Dynamic and results-oriented professional with extensive experience in customer service and call center operations, consistently delivering exceptional service.. Skilled in efficiently managing high volumes of inbound and outbound calls and adept at resolving complex customer inquiries with precision and care. Expertise in CRM systems, active listening, and strategic problem-solving ensures seamless customer interactions. Recognized for adaptability, dependability, and outstanding communication skills that drive customer satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hays Talent Solutions
Chagrin Falls, OH
08.2025 - 02.2026
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved dental benefits and claim inquiries with precision and efficiency.
- Engaged in detailed conversations with members to ensure selection of appropriate insurance plans.
Customer Service Representative
TBG Bachrach Group
Mesa, AZ
02.2025 - 06.2025
- Resolved customer inquiries through multiple channels, ensuring prompt and accurate responses.
- Assisted customers with information regarding toll citations.
- Escalated callers as needed surrounding existing open tickets.
Customer Service Representative
Discover Financial
New Albany, OH
02.2022 - 02.2025
- Managed a high volume of inbound customer inquiries, providing clear and accurate information.
- Assisted borrowers with loan-related inquiries, ensuring compliance with company policies and procedures.
- Resolved customer concerns promptly, improving client satisfaction and retention.
Customer Service Representative
Luxottica
Mason, OH
09.2020 - 01.2022
- Provided exceptional customer service in a fast-paced call center environment.
- Addressed product inquiries and assisted customers with order-related concerns.
- Worked collaboratively with cross-functional teams to enhance customer satisfaction.
Customer Service Representative
Oklahoma Unemployment Security Commission
Oklahoma City, OK
06.2020 - 09.2020
- Assisted claimants with unemployment benefits inquiries, ensuring clear communication and resolution.
- Maintained accuracy and compliance with government policies.
Live Chat Agent
Victoria Secret Direct
Kettering, OH
07.2019 - 12.2019
- Provided real-time chat support to customers regarding product inquiries and order concerns.
- Resolved issues efficiently while maintaining a high level of professionalism and courtesy.
Education
Bachelor of Science - Business Administration And Management
ECPI University
Virginia Beach, VA10-2026
High School Diploma -
Wayne High School
Dayton, OH05-2017
Skills
- Customer Service & Support
- Inbound & Outbound Call Handling
- Complaint Resolution
- Call Center Operations
- CRM & Data Management
- Product Knowledge & Assistance
- Active Listening & Problem-Solving
- Team Collaboration & Adaptability
Timeline
Customer Service Representative
Hays Talent Solutions
08.2025 - 02.2026
Customer Service Representative
TBG Bachrach Group
02.2025 - 06.2025
Customer Service Representative
Discover Financial
02.2022 - 02.2025
Customer Service Representative
Luxottica
09.2020 - 01.2022
Customer Service Representative
Oklahoma Unemployment Security Commission
06.2020 - 09.2020
Live Chat Agent
Victoria Secret Direct
07.2019 - 12.2019
High School Diploma -
Wayne High School
Bachelor of Science - Business Administration And Management
ECPI University