Drucilla Porter
Wichita,KS
Summary
Hardworking and dedicated Nursing Assistant with 5 years of experience in patient care, including vital sign monitoring and wound care. Proficient in customer service and skilled in resolving issues. Currently pursuing an Associate Degree in Nursing.
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Emergency Dispatch Operator
AAA Club Alliance
02.2021
- Coordinate the dispatch of emergency response personnel
- Give instructions to the person in need before emergency services arrive
Alarm Response Officer
ADT Security Services
05.2022 - Current
- Responds to calls on crimes against person or property, reports of crimes that have already occurred, including intrusion/fire alarms; performs preliminary investigation at the scene (e.g
- Gather and preserve evidence, take statements)
CNA - Certified Nursing Assistant
Comfort Home Care
05.2022 - 08.2023
- Assisted patients with ADLs during inpatient and outpatient stays
- Recorded the condition, pulse, blood pressure, and temperature of patients on a regular basis
- Turned and repositioned bedridden patients to prevent bedsores and maintain skin health.
CNA - Certified Nursing Assistant
Interim HealthCare
05.2019 - 11.2021
- Checked vital signs
- Assisted with wound care
- Served meals to Dementia patients
- Provided individualized and friendly care for patients.
Customer Service Representative
Marriott International, Inc.
04.2016 - 10.2021
- Managed customer accounts
- Greeted customers
- Handled reservations
- Resolved customer issues
- Booked appointments for clients
- Worked in the inbound call center.
Line Assembler
Coleman Worldwide Moving
05.2016 - 08.2018
Customer Service Representative
TMOBILE
04.2013 - 04.2016
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Assisted customers via live chat
- Created call center scripts
- Worked in the inbound call center.
Education
Associate Degree in Nursing - Nursing
Butler Community College
No Degree - Health Management & Administration
WSU Technical College
12-2024
Skills
- Sales
- Leadership (6 years)
- Direct sales (4 years)
- Meal Preparation
- Caregiving
- Nursing
- Dementia Care
- Vital Signs
- Alzheimer's Care
- Account Management
- Recruiting
- Leadership
- Customer service
- Live chat
- Microsoft Excel
- Organizational skills
- Microsoft Word
- Alarm monitoring
- Employee Development
- Information Gathering
- Emergency situation support
Certification
- CNA
- State Tested Nursing Assistant
Additional Information
Experience using Point Click Care
Awards
National Honor Society
Timeline
Alarm Response Officer
ADT Security Services
05.2022 - Current
CNA - Certified Nursing Assistant
Comfort Home Care
05.2022 - 08.2023
Emergency Dispatch Operator
AAA Club Alliance
02.2021
CNA - Certified Nursing Assistant
Interim HealthCare
05.2019 - 11.2021
Line Assembler
Coleman Worldwide Moving
05.2016 - 08.2018
Customer Service Representative
Marriott International, Inc.
04.2016 - 10.2021
Customer Service Representative
TMOBILE
04.2013 - 04.2016
- CNA
- State Tested Nursing Assistant
Associate Degree in Nursing - Nursing
Butler Community College
No Degree - Health Management & Administration
WSU Technical College
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