Ashleigh Harbour
Overview
13
13
years of professional experience
Work History
Emergency Dispatch Operator
Ascension Seton
Austin, TX
09.2025 - Current
- Managed emergency calls calmly with precision, ensuring accurate information relay to medical staff
- Coordinated dispatch operations, optimizing response times in high-pressure situations.
- Monitored multiple communication channels, prioritizing urgent requests effectively and routed calls to appropriate departments
- Trained new dispatch operators on protocols and software systems for improved efficiency.
- Streamlined communication between hospital staff by promptly relaying important messages and updates.
- Updated department directories regularly, ensuring accurate contact information was readily available when needed.
- Maintained confidentiality of sensitive patient information, adhering strictly to HIPAA guidelines while performing operator duties.
Rideshare Driver
Uber And Lyft
Austin, TX
07.2024 - 09.2025
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
- Navigated city streets using GPS technology to optimize routes and reduce wait times.
Member Services Representative
SaveOnSP
Greenwood Village, CO
11.2023 - 05.2024
- Assisted customers with enrolling into the correct copay assistance programs and setting up their new benefits with their chosen pharmacies.
- Exceeded performance metrics consistently and always followed strict HIPPA procedures.
- Addressed questions about SaveOnSP, copay assistance programs, medication coverage including deductibles and out of pocket maximums, and related processes via phone and email.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Utilized time management strategies effectively while working remotely, and went into office only for quarterly staff meetings once the initial training concluded.
Lead Wellness Coordinator
The Joint Chiropractic
Denver, CO
08.2023 - 05.2024
- Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
- Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
- Contributed to increased clinic revenue by upselling packages, following up on web or phone-based inquiries to bring in new clients, and setting up future appointments according to the Chiropractor's patient specific recommendations.
- Enhanced patient experience by consistently maintaining a clean and welcoming environment.
- Helped patients complete necessary medical forms and documentation including health history, demographics, and release forms.
- Demonstrated adaptability by traveling between all clinics according to the company's fluctuating needs.
General Manager
Wizard Hat
Austin, TX
08.2018 - 05.2023
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maximized sales by creating innovative visual merchandising displays and store layouts, and by minimizing shrinkage.
- Approved regular payroll submissions for employees and reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Handled all hiring, onboarding, and continued training of store employees, and conducted regular performance reviews.
Assistant Manager
Cinemark Theaters
Round Rock, TX
10.2013 - 08.2018
- Head of Inventory and Concessions
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees, and mentored junior staff members in their professional development by offering guidance and support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Education
Certified Professional Coder -
AAPC
Austin, TX06-2025
Associate of Science -
Austin Community College
Austin, TX2020
Skills
- HIPAA compliance
- ICD-10-CM proficiency
- Medical terminology
- Telephone etiquette
- Data entry
- Customer and client relations
- CPT coding
- HCPCS level II mastery
- Patience and tolerance
Timeline
Emergency Dispatch Operator
Ascension Seton
09.2025 - Current
Rideshare Driver
Uber And Lyft
07.2024 - 09.2025
Member Services Representative
SaveOnSP
11.2023 - 05.2024
Lead Wellness Coordinator
The Joint Chiropractic
08.2023 - 05.2024
General Manager
Wizard Hat
08.2018 - 05.2023
Assistant Manager
Cinemark Theaters
10.2013 - 08.2018
Associate of Science -
Austin Community College
Certified Professional Coder -
AAPC