Amber Moody
Belden,MS
Summary
Empathetic Emergency Dispatch Operator with excellent communication and data processing skills. CPR certified to perform well in high-pressure situations. Possessing a 80+ wpm typing speed, timely and organized. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Emergency Dispatch Operator
Lee County Communications E911
Saltillo, MS
10.2018 - Current
- Received incoming telephone and alarm system calls regarding emergency and non-emergency situations and dispatched appropriate police, fire and ambulatory services to premises.
- Completed daily reports, forms and other documentation accurately to avoid errors in patient care.
- Maintained accurate records and updated files using electronic CAD database.
- Reported alarm activity to subscribers' emergency contacts.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Answered multi-line phone systems, transferred calls and determined call priority while performing quick and efficient customer service.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Manager on Duty
Havoline Xpress Lube
Tupelo, MS
01.2011 - 10.2018
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Education
High School Diploma -
Tupelo High School
Tupelo, MS05.2002
Skills
- Emergency Medical Dispatching
- Information Documentation
- Treatment Recommendations
- System Maintenance
- Emergency Assistance
- Administrative Support
- Data Entry
- Time Management
- Crisis Intervention
- Emergency Call Routing
- Call Center Customer Service
- National Crime Information Center (NCIC)
- Stress Management
- Office Support
- Safety Training
- Ems Dispatch
- Traffic Stops
- Supply Restocking
- Ambulation Services
- Weather Watching
- Reading Comprehension
- Employee Development
- Teamwork and Collaboration
- Conflict Resolution
- Computer-Aided Design (CAD)
- Communication Center Operations
- Fire Assignments
Certification
- EMD - Emergency Medical Dispatch
- EPD, IAED - 5 YEARS
- EFD, IAED - 5 YARS
Timeline
Emergency Dispatch Operator
Lee County Communications E911
10.2018 - Current
Manager on Duty
Havoline Xpress Lube
01.2011 - 10.2018
High School Diploma -
Tupelo High School
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