Open To Work
Kelynd Brown
Communications Specialist
Temple Hills,MD
Work Preference
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Communication Specialist (Emergency & Medical Dispatch)
Georgetown University
Washington, DC
09.2023 - Current
- Coordinated time-sensitive responses across departments to ensure timely and accurate information flow during critical incidents.
- Delivered professional communication to internal stakeholders while upholding strict procedural guidelines to support operational integrity.
- Logged, tracked, and updated incident records with high attention to detail.
- Maintained accurate, confidential documentation in compliance with HIPAA and institutional policies, safeguarding sensitive information.
Dispatch Supervisor
Professional Security Consultants
Washington, DC
03.2022 - 09.2023
- Coordinated multi-departmental responses, ensuring confidentiality and compliance with reporting standards to enhance operational integrity.
- Prepared detailed reports and maintained records, supporting regulatory compliance and organizational accountability.
- Trained staff on documentation protocols and compliance procedures, fostering adherence to industry standards.
- Supported operational workflows by verifying information accuracy before escalation.
Lead Sales Associate
Auto Giants
01.2021 - 01.2022
- Processed high-volume customer transactions, ensuring accuracy in financing documentation and identity verification to enhance customer satisfaction.
- Ensured accuracy in contracts, disclosures, and transaction records, contributing to compliance and operational integrity.
- Collaborated with finance managers to complete compliant, timely deals, facilitating smooth transaction flow.
- Recognized for maintaining documentation precision while handling consistently high transaction volumes.
Education
A.A.S - Social Arts
Prince George's Community College
Largo, MD01.2025
Skills
- Information gathering
- Data entry
- Confidentiality
- Information security
- Critical thinker
- Analytical thinking
- Information relay
- Emergency medical dispatching
- Communication systems testing
Certification
- CPR & First Aid Certified
- HIPAA Awareness Certified
- APCO Emergency Communications Training
Timeline
Communication Specialist (Emergency & Medical Dispatch)
Georgetown University
09.2023 - Current
Dispatch Supervisor
Professional Security Consultants
03.2022 - 09.2023
Lead Sales Associate
Auto Giants
01.2021 - 01.2022
A.A.S - Social Arts
Prince George's Community College