Lily O'Connell
Red Rock,AZ
Summary
I am the best candidate for Lead Dispatcher due to the skills I have developed as a dispatcher. I have refined my decision-making, teamwork/communication, technological skills, multitasking, emotional control, and adaptability, which I believe make me a strong candidate for this role. I am also eager to continue learning and growing in order to take on additional responsibilities in my career. I am enthusiastic about the prospect of becoming a leader among my peers and sharing the knowledge I have gained through my own experiences and observations
Overview
7
7
years of professional experience
1
1
Certification
Work History
Public Safety Communication Specialist II
City of Tucson
Tucson, Arizona
01.2021 - Current
- Responsible for assessing 911 emergency and PSAP communication requests for service from both Police and Fire/EMS specialties
- Manages communications between 911 centers/PSAPs to coordinate and facilitate public safety emergency responses for public safety services; transfers based on jurisdiction
- Evaluate incoming calls for service determining urgency and verifying all information is correctly gathered
- Relay information to the field
- Monitor and track the status of field units
- Handle complex, fast-paced priority calls.
Customer Service Representative/ Dispatcher
Cummings Plumbing Heating and Cooling
Arizona, Arizona
06.2020 - 03.2021
- Managed customer service phone calls and emails while providing fast and friendly customer service
- Collaborates with technicians to advise service needs, scheduling needs, and technician time or arrivals.
Registry Consultant
Babies R US
Arizona, Arizona
07.2017 - 04.2018
- Developed new registries, performed outgoing customer service calls, entered customer information into store databases, and organized event schedules
- Expedited shipping orders by selecting correct packaging, efficiently printing labels.
Education
High School Diploma -
Insight Academy of Arizona
02.2018
Some College (No Degree) - General Studies
Pima Community College
Tucson, AZSkills
- Critical thinking
- Attention to detail
- Decision making
- Communication Skills
- Internal Communications
- Technical knowledge
- Analytics and Reporting
- Problem-Solving
- Emergency Medical Instruction
- Computer-based dispatch systems
- Active Listening
- Map reading abilities
- Information Gathering and Relay
- Works Well Under Pressure
- Basic life support knowledge
- Police department procedures
- Information Gathering
- Data Entry
- Teamwork and Collaboration
- Stress Tolerance
- Information documentation
- Radio Communications
- Dispatch protocols
- Prioritizing Situations
- Emergency Response Procedures
- Cross-Departmental Teamwork
- NCIC Database
- 911 System Information Databases
- Documentation And Reporting
- Self Motivation
- Reliability
- Interpersonal Skills
- Effective Communication
- Time Management
- Adaptability and Flexibility
- Telephone Etiquette
- Computer Skills
Certification
- APCO-CTO, 10/01/22
- Crisis Communication/Negotiation for Emergency Dispatchers, 08/01/23
- APCO- LEC, 09/01/23
- SAFLEO-Suicide Awareness, 10/01/23
Timeline
Public Safety Communication Specialist II
City of Tucson
01.2021 - Current
Customer Service Representative/ Dispatcher
Cummings Plumbing Heating and Cooling
06.2020 - 03.2021
Registry Consultant
Babies R US
07.2017 - 04.2018
High School Diploma -
Insight Academy of Arizona
Some College (No Degree) - General Studies
Pima Community College
- APCO-CTO, 10/01/22
- Crisis Communication/Negotiation for Emergency Dispatchers, 08/01/23
- APCO- LEC, 09/01/23
- SAFLEO-Suicide Awareness, 10/01/23
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