VENUS TORAN
Dallas,TX
Summary
Committed professional with excellent communication skills, data processing skills, and solid history of accomplishment in helping people remain calm while gathering required information and resolving problems. Successful at performing well in high-pressure situations. Possessing a 38 wpm typing speed, timely and organized.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Dispatch Operator
ADT Security Services
10.2018 - Current
- Contributed to a reduction in crime rates through effective communication with law enforcement officers and accurate relaying of critical information.
- Enhanced caller experience during high-stress situations by remaining calm, empathetic, and professional throughout interactions.
- Strengthened community trust in emergency services through compassionate handling of non-emergency calls, providing helpful advice or directing callers to appropriate resources when necessary.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Team Lead
McKesson
05.2016 - 10.2018
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively..
- Monitored time and attendance, enforcing compliance with company procedures and evaluated staff performance and provided coaching to address inefficiencies.
Medical Administrative Assistant
Medical City Dallas Hospital
05.2015 - 05.2016
- Served as initial point of contact, greeted patients, and maintained a warm and welcoming atmosphere
- Answered and transferred inbound telephone calls, took messages, and provided information
- Accepted copayments, scheduled and confirmed appointments, and ensured strict adherence to security and confidentiality guidelines as outlined in HIPAA.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Education
Diploma – Medical Billing and Coding -
Ultimate Medical Academy
10.2023
Diploma -
Justin F. Kimball High School
05.2016
Skills
- Medical terminology
- Insurance verification
- Computer-aided dispatching
- Electronic Health Records
- Front Office Operations
- Critical Thinking
- Live chat support
- Project management abilities
- Problem Resolution
- Staff education and training
Certification
- Licensed Security Officer
Timeline
Emergency Dispatch Operator
ADT Security Services
10.2018 - Current
Team Lead
McKesson
05.2016 - 10.2018
Medical Administrative Assistant
Medical City Dallas Hospital
05.2015 - 05.2016
Diploma -
Justin F. Kimball High School
Diploma – Medical Billing and Coding -
Ultimate Medical Academy