Microsoft Office
DRUMAINE BANKS
Information Technology Specialist
Omaha,NE
Summary
Aspiring Cybersecurity and Information Technology Professional with an active Secret Security Clearance and over 6 years of proven experience in Communication, Project Management, and Creative Problem Solving. Possesses comprehensive knowledge on numerous software and hardware tools. Can complete professional IT tasks such as Network Sustainment, Technical Support, and Software Updating. Offers certified knowledge in Computer Maintenance, Network Troubleshooting, and LAN Development.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Team Leader, Physical Security
United States Army
09.2019 - 04.2021
- Provided 40 support documents that empowered and enabled the team to exercise initiative, leverage equipment features and find resolutions to questions without intervention from the support team, which led to a 45% increase in success on projects.
- Coordinated logistical requirements with external agencies including federal state, local, military, and Department of Defense entities – maintaining a streamlined, safe, and production-focused environment.
- Outlined work plans, determined resources, wrote timelines and conducted initial briefings as part of project scope development.
- Ensured that team demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends relevant to the field.
- Certified as the department’s Defense Travel System point of contact, created guidelines for employees which resulted in 100% compliance with federal spending.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Synchronized exercise planning cycles with key logistical, financial, and operations staff planners to provide execution while giving personnel the most complete and accurate picture available of materials and equipment.
Operations Specialist, Physical Security
United States Army
02.2014 - 09.2019
- Efficiently troubleshooted and repaired critical security assets and equipment to cut company costs and maximize productivity, leading to 99% uptime and readiness.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Developed successful security training standards for over 40 personnel at DOD installations in the U.S. and overseas.
- Liaised with executive leadership to establish training, operational performance goals, and areas of potential improvement – facilitated quarterly semi-annual, and annual audits to review data accuracy and improve performance improvements.
- Tracked and analyzed reports to determine needed improvements, contributing to a 100% success rate in mitigating threats.
- Used critical thinking to evaluate security problems, demonstrate solutions and make decisions.
Education
Information Technology
Learnkey Workforce Solutions
Saint George, UT 08.2020 - Current
Skills
Resource Planning and Scheduling
Certification
CompTIA A+
Software
Operating Systems
Command Line/Terminal
Linux
Accomplishments
-3x Army Achievement Medal
-Army Commendation Medal
-Afghanistan Service Medal
Timeline
MTA Network Fundamentals
12-2020
CompTIA A+
11-2020
Information Technology
Learnkey Workforce Solutions
08.2020 - Current
Team Leader, Physical Security
United States Army
09.2019 - 04.2021
Operations Specialist, Physical Security
United States Army
02.2014 - 09.2019
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