FRANK UGBOH

• Earned promotion to leadership position in recognition of strong work ethic and exceptional customer service.
• Reviewed team performance and coached staff to enhance professional conduct and strengthen teamwork.
• Provided training and support to motivate team members and align focus with objectives.
• Set clear team goals aligned with company objectives and monitored progress to ensure accountability.
• Assigned daily tasks to team members to improve group productivity.
• Delegated work to staff while setting priorities and goals.
• Monitored daily workflow to support compliance with established policies and procedures.
• Established clear expectations for employees and offered guidance.
• Resolved customer complaints effectively while maintaining high customer service.

• Electronic/Manpower security service: (Security providers for First Caribbean Bank, Bank of Nova Scotia, Development Bank, Half-moon & Calypso Bay – Residential Villas, etc.)
• Coordinated security operations for multiple client sites, ensuring comprehensive coverage and response.
• Scheduled guards and assigned patrols for effective daily security coverage.
• Monitored incident reports and escalated urgent issues to leadership for timely resolution.

• Supported promotion of Delisle Walwyn product lines to retail and wholesale customers.
• Maintained account growth through consistent customer follow-ups and relationship building.
• Built customer connections that supported sales growth.
• Listened to customer needs and recommended suitable products and services.
• Contributed to account growth through consistent customer follow-up and relationship management.
• Drove account growth through regular customer check-ins and relationship management.
• Strengthened customer relationships that supported sales performance.
• Enhanced customer relationships that strengthened sales activity.
• Detected wear in parts during thorough inspections and assessed replacement requirements.
• Resolved prospective customer inquiries about product and service information.
• 
  
• Aligned customer needs with suitable product and service recommendations.
• Aligned customer needs with suitable product and service recommendations.
• Evaluated parts to identify wear levels and recommend replacements.
• Inspected parts for wear and replacement requirements.
• Detected wear in parts during thorough inspections and assessed replacement requirements.
• Supported Delisle Walwyn product line promotion across retail and wholesale sales activity.

• Resolved customer issues and complaints promptly, contributing to improved customer retention.
• Managed routine service requests and addressed billing questions professionally to enhance customer satisfaction.
• Assisted customer account inquiries using established customer service procedures to ensure clarity.
• Recorded customer interactions and kept detailed account notes.

Cxc equivalent.