Drupesh Patel
Seffner
Summary
Dynamic Franchise Owner at 7-Eleven with a proven track record in operations management and brand compliance. Successfully enhanced customer loyalty through effective staff training and relationship building. Skilled in budgeting and cost reduction, driving profitability while ensuring compliance with franchise standards. Committed to fostering community engagement and operational excellence.
Overview
8
8
years of professional experience
Work History
Franchise Owner
7-eleven
09.2017 - Current
- Learned operational procedures to ensure compliance with franchise standards.
- Assisted in daily inventory management and stock replenishment tasks.
- Supported customer service initiatives to enhance guest satisfaction and loyalty.
- Adapted quickly to franchise policies and training requirements for efficient operations.
- Engaged in local marketing efforts to promote brand visibility within the community.
- Collaborated with vendors to maintain quality supply chain relationships and product availability.
- Developed understanding of financial processes, including budgeting and expense tracking.
- Oversaw payroll, business planning and marketing for franchise operations.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
Education
Bachelor of Science - Criminal Justice
Polk State College
Winter Haven, FL12-2016
Skills
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Verbal and written communication
- Relationship building
- Customer relations
- Cost reduction
Accomplishments
- Supervised team of 8-9 staff members.
- Resolved product issue through consumer testing.
Timeline
Franchise Owner
7-eleven
09.2017 - Current
Bachelor of Science - Criminal Justice
Polk State College
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