DRUSCILLA ANDRETTI POOLE
Brook Park,OH
Summary
Bilingual (Spanish) Benefits Counselor bringing 20+ years of related insurance experience. Adept at counseling employees and collaborating with employers. Comfortable with public speaking. Excellent organizational, problem-solving and multitasking abilities. Composed, talented; considered an effective team player and top producer. Ohio Resident License plus 11 non-resident ones.
Overview
21
21
years of professional experience
Work History
Bilingual Benefits Counselor
Self-employeed
Cleveland, OH
09.2001 - Current
- #1 producer for over 70% of cases, top 3 producer for over 95% of industry-wide.
- Average Voluntary Benefits annual premium per employee enrolled: $350-$400.
- Employees enrolled 16-20 a day.
- Coordinated and conducted employee orientations both in English and Spanish either one on one in person, as group meetings, in a call center, remotely via webinar to promote understanding of coverage and options.
- Checked employees' benefits enrollment for accuracy and inputted all data into several different platforms including but not limited to ADP, Selerix, Plane.biz, Allapp, Employee Navigator, Salesforce, Plansource etc .
- Provided subject matter expertise on eligibility, coverage and other benefits matters on regards to all Core and all Voluntary options including FSA, HSA and HRA with the exception of annuities.
- Cultivated and deepened relationships with local and non local clients.
Medicare Sales Agent
Trubridge
09.2010 - 10.2012
- Analyzed customer needs to provide customized insurance solutions.
- Educated and enrolled, in Eglish and Spanish, clients in Medicare Advantage plans, Part D's and Supplements.
- Educated clients on insurance policies and procedures.
- Helped designed presentations and marketing materials to promote insurance products.
- Adhered strictly to all Medicare rules and regulations.
- Translated documents from English to Spanish.
Employee Benefits Account Manager
Morrissey Insurance
08.2004 - 11.2007
- Audited benefit programs and agreements to optimize service delivery.
- Oversaw open enrollment processes during 4th quarter.
- Educated and enrolled 2500+ employees of MGM Grand, Bellagio, Mirage, New York New York, and Corporate Headquarters.
Education
Life And Health Insurance License - Insurance
Las Vegas School of Insurance
Las Vegas07.2003
High School Diploma -
Colegio De Bachilleres
Mexico05.1994
Skills
- Bilingual, fluent in Spanish
- Organizing and managing Open Enrollment Fairs
- Industry Knowledge Expert
- HIPAA Guidelines
- ACA Standards Knowledge
- Benefits Presentations and Enrollments, Group Meetings, one on one, via phone (call center and remote) and webinar
- Enrollment/HR Platforms
- Customer Service/Satisfaction
- Proficient in Microsoft Outlook, Word, Teams and other programs
- Eligibility Determinations
- Insurance Sales
- Scheduling Software
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medicare Sales Agent
Trubridge
09.2010 - 10.2012
Employee Benefits Account Manager
Morrissey Insurance
08.2004 - 11.2007
Bilingual Benefits Counselor
Self-employeed
09.2001 - Current
Life And Health Insurance License - Insurance
Las Vegas School of Insurance
High School Diploma -
Colegio De Bachilleres
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