Carol Riffe
Forney
Summary
Proven Benefit Counselor and Enrollment Supervisor with extensive experience at Colonial Life and Cypress Associates. Consistently achieved top 25 out of 10,000 ASR's in the nation for Colonial Life Leaders Conference in 2020, 2021, 2022, and 2023. Writing between $760,000 and $950,000 in premium annually. Excellent in bilingual communication and proficient use of enrollment platforms, enhancing employee enrollment processes and training. Demonstrated exceptional ability to maintain confidentiality and resolve participant issues, significantly improving client satisfaction and operational efficiency. Bilingual Benefits Specialist dedicated to assisting employees with open enrollment for smooth and simple process.
Overview
12
12
years of professional experience
Work History
Benefit Counselor
Colonial Life
04.2016 - Current
- Adept at working with several enrollment platforms, such as Employee Navigator, Ease, Selerix, Gathr, and Harmony.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Trained new benefit counselors on using various enrollment platforms, and insurance policies and coverages.
- Resolved issues and inquiries from plan participants regarding health, supplemental benefits, claims, and deductions through telephone, email, and in-person interactions.
- Coordinated and conducted employee orientations to promote understanding of coverage and options.
Enrollment Supervisor
Cypress Associates
11.2012 - 04.2016
- Educated employees of the benefits being offered to them in a simple and understandable manner.
- Maintained business relationships with both business owners and brokers.
- Accounted for detailed and accurate records between multiple databases and programs.
- Conducted training sessions for new benefits counselors.
- Recruited and interviewed potential insurance agents
Education
Real Estate License - Real Estate
Kaplan Education
Arlington, TX08.1994
No Degree - General Studies
Richland Collage
Richardson, TX05.1994
Skills
- New Employee Enrollment
- Bilingual, Fluent in Spanish
- Policy Interpretation
- Proficient in Various Enrollment Platforms
- Outstanding Communication Skills
Licenses
General Lines Insurance for TX, OK, LA, FL, AR, IN, KY
Texas Real Estate License
Timeline
Benefit Counselor
Colonial Life
04.2016 - Current
Enrollment Supervisor
Cypress Associates
11.2012 - 04.2016
Real Estate License - Real Estate
Kaplan Education
No Degree - General Studies
Richland Collage
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