Rodneyia Jones
Garland
Summary
Skilled college graduate with expertise in collections,customer experience and success in improving accounts receivable functions and performance. Successful in applying data, recovery strategies and negotiating with account holders . great communication and active listening. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
8
8
years of professional experience
Work History
Benefit Counselor
Benefit Harbor
08.2024 - 12.2024
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Collections Agent
GENPACT
09.2023 - 08.2024
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
CUSTOMER SERVICE
CORNERSOTNE STAFFING
03.2023 - 09.2023
- Provided exceptional customer service to customers.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service, boosting customer service ratings.
- Assisted with facility scheduling and customer service.
Customer Service Representative
CAROFFER
01.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Front Desk Receptionist
FAMILY MEDICAL
02.2019 - 09.2021
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
Claims Representative
CORNERSTONE STAFFING
05.2017 - 02.2019
- Followed up with customers on unresolved issues.
- Logged call information and solutions provided into internal database.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
Education
Bachelor of Science - HEALTHCARE ADMIN
Jackson State University
04.2022
No Degree - MEDICAL ASSISTANT TRAINING
GRANT ALLIED HEALTH
06.2020
High School Diploma -
Greenville High School
05.2016
Skills
- Delinquent Account Management
- Collections Processing
- Negotiation
- Dispute Resolution
- Escalation Management
- Data Entry Proficiency
- Office Organization
- Clerical Support
- Call Routing
- Supply Management
- Promotional Support
- Call Documentation
- Regulatory Compliance
- Complaint Handling
- Call Center Experience
- Strong interpersonal skills
- Verbal and written communication
- New employee enrollment
- Benefits explanation
Timeline
Benefit Counselor
Benefit Harbor
08.2024 - 12.2024
Collections Agent
GENPACT
09.2023 - 08.2024
CUSTOMER SERVICE
CORNERSOTNE STAFFING
03.2023 - 09.2023
Customer Service Representative
CAROFFER
01.2022 - 02.2023
Front Desk Receptionist
FAMILY MEDICAL
02.2019 - 09.2021
Claims Representative
CORNERSTONE STAFFING
05.2017 - 02.2019
No Degree - MEDICAL ASSISTANT TRAINING
GRANT ALLIED HEALTH
High School Diploma -
Greenville High School
Bachelor of Science - HEALTHCARE ADMIN
Jackson State University
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