Druscilla Quihuis
Chandler,AZ
Summary
Professional and diligent Community Worker with a strong background supporting diverse vulnerable populations. Handle high caseloads easily, trains new staff. Coordinates support for individuals in need by providing support, guidance, and community resources. A passionate advocate for client's needs and help to overcome barriers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Worker III
City of Phoenix
09.2021 - 02.2025
- Serves as an advocate of the community residents in obtaining community services, gathers community development block grant applications for review and determine eligibility. Maintain secure confidential client's documents via databases. Records and compiles data for special projects. Work cooperatively with other city employees, clients, or the public often under difficult circumstances. Work in a team setting, Provide group leadership. Communicate orally with customers, residents in person, or over the phone, Trains new staff coming on board for programs. Serves all types of diverse residents.
Case Worker
Tempe Cap Office
08.2020 - 09.2021
- Process and quality assure new applications for residents that are applying for rental assistance, utility assistance as well, that meet the low income guidelines. Interview residents that are struggling with other barriers to help them thru the process to get them back in the workforce. Works with all types of diverse persons. Excellent customer service.
Reimbursement Specialist
Tempe
04.2018 - 08.2020
- Review and solve claims using basic understanding of insurance coverage to determine eligibility. Prepare adjustments and process refunds. Assist external customers.
Customer Service Rep
McKesson
06.2017 - 04.2018
- Customer service, take call and place orders for external customers. Provide excellent customer service, work in a team setting.
Education
GED -
01.2011
Skills
- Time Management, Professional Commitment, Community Resource Development, Microsoft Word, Excel, Outlook, Client Advocacy, Self-Starter, Manage High levels of caseloads, Attention to Detail, Excellent Customer Service, Critical Thinking, 4 years -Supervisory skills, Works wells with culturally diverse community, Frank Covey Courses, 15- years as an Eligibility work/des
Certification
2020- Az Fingerprint clearance card
Timeline
Community Worker III
City of Phoenix
09.2021 - 02.2025
Case Worker
Tempe Cap Office
08.2020 - 09.2021
Reimbursement Specialist
Tempe
04.2018 - 08.2020
Customer Service Rep
McKesson
06.2017 - 04.2018