Drusilla Snyder
Fairview,WV
Summary
Results-driven professional with extensive experience at WVU Medicine, excelling in claims investigation and analysis. Proven ability to enhance operational efficiency through meticulous recordkeeping and effective communication. Recognized for resolving billing discrepancies and fostering teamwork, ensuring compliance with industry standards while maintaining a high level of accuracy. Upholding the highest level of confidentiality standards for both co-workers and clients.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Insurance Claims Specialists
WVU Medicine
Morgantown, WV
01.2021 - Current
- Processed insurance claims accurately, ensuring compliance with payer guidelines and billing requirements.
- Reviewed claim denials and appealed disputes using supporting documentation and coding references.
- Verified patient coverage, benefits, and eligibility before claim submission.
- Resolved billing discrepancies by coordinating with payers, patients, and internal departments.
Office Manager
TWS Trucking
Morgantown, WV
04.2013 - 03.2020
- Oversaw daily office operations, coordinating billing, scheduling, and dispatch support for trucking workflows.
- Managed accounts payable and receivable, ensuring accurate records and timely invoice processing.
- Streamlined document control for driver files, compliance records, and maintenance paperwork.
- Supervised administrative staff, assigning priorities and maintaining consistent office coverage.
- Implemented inventory controls for office supplies and operational forms to prevent shortages.
- Prepared reports and reconciliations to support financial tracking and operational decision-making.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Completed bi-weekly payroll for employees.
Maintenance Secretary
5j Oilfield Services
Mount Morris, PA
03.2012 - 04.2013
- Coordinated maintenance schedules, aligning work orders with field priorities and technician availability.
- Managed incoming calls, emails, and correspondence for maintenance requests and service updates.
- Maintained accurate records for work orders, equipment files, and preventive maintenance documentation.
- Processed purchase orders, invoices, and supply requests to support uninterrupted maintenance operations.
- Tracked service logs and follow-up items, ensuring timely completion of outstanding repairs.
- Prepared reports, spreadsheets, and daily summaries for maintenance leadership review.
- Improved office workflow by organizing filing systems, templates, and communication procedures.
- Improved office efficiency by organizing and maintaining accurate maintenance records.
Education
Associate of Arts - Legal Office Assistant
West Virginia Junior College
Morgantown, WV09.2020
Skills
- Claims investigation
- Claims analysis
- Policy interpretation
- Teamwork and collaboration
- Attention to detail
- Data entry
- Organizing and prioritizing work
- Recordkeeping organization
- Billing software
- Microsoft office
- Records management
- Teamwork
- Problem-solving
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Certification
Licensed Notary
Timeline
Insurance Claims Specialists
WVU Medicine
01.2021 - Current
Office Manager
TWS Trucking
04.2013 - 03.2020
Maintenance Secretary
5j Oilfield Services
03.2012 - 04.2013
Associate of Arts - Legal Office Assistant
West Virginia Junior College