Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Drusilla Flores IOM

Drusilla Flores IOM

Carmichael,CA

Summary

Dedicated association professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director of Unit Engagement

CA Trucking Association
Sacramento, CA
01.2019 - 09.2022
  • Promotion to Director of Education, Events & Units 3/2019.
  • Promotion to VP, Membership and Events 6/2020.
  • Created and executed annual membership plan including recruitment and retention strategies, new member onboarding process, annual membership budget, business development/non-dues revenue programs, volunteer recruitment/volunteer menu, unit Management (10 units): Units are responsible for engagement, retention, and growth at the local level.
  • Created and executed local and statewide programs including: four-day annual conference, two-day educational programs, leadership meetings (BOD), one-day summits, virtual events, and up to fifty local education and social events annually, budgets for all local and statewide programs.
  • Responsible for venue selection for local and statewide programs.
  • Responsible for all marketing campaigns for local and statewide events including brochures, emails, and ads for bi-monthly publication.

Administrative Assistant

CA Society of Association Executives
Roseville, CA
02.2005 - 12.2018
  • Promotion to Manager of Membership and Regional Councils 1/2010.
  • Promotion to Director of Member Engagement 7/2013.
  • Created and executed annual membership plan including recruitment and retention strategies, new member onboarding process, annual membership budget, business development/non-dues revenue programs, volunteer recruitment/volunteer menu, region management (4 regions): regions are responsible for engagement, retention, and growth at the local level.
  • Lead and managed Membership Advisory Group and Awards Committee.

Travel Agent

American International Travel
Orangevale, CA
01.2002 - 12.2007
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.

Day Care Owner/Provider

Silla's After School Special
Citrus Heights, CA
08.1999 - 10.2004
  • Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Met with parents about daily activities, positive developments and issues.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.

Education

Associate - Arts, General Business

American River College
6.2012

Skills

  • Change and Growth Management
  • Budget Forecasting
  • Product Management
  • Cross-Departmental Alignment
  • Effective Customer Communication
  • Client Satisfaction
  • Business Management and Development
  • Time Management
  • Strategic Planning
  • Policy Development and Optimization
  • Stakeholder Relations

Certification

IOM, Institute for Organization Management

Institute is the professional development program of the U.S. Chamber of Commerce. It was designed to enhance individual performance, elevate professional standards, and recognize association, chamber of commerce, and other nonprofit professionals who demonstrate the knowledge essential to the practice of nonprofit management.

Timeline

Director of Unit Engagement

CA Trucking Association
01.2019 - 09.2022

Administrative Assistant

CA Society of Association Executives
02.2005 - 12.2018

Travel Agent

American International Travel
01.2002 - 12.2007

Day Care Owner/Provider

Silla's After School Special
08.1999 - 10.2004

Associate - Arts, General Business

American River College

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Drusilla Flores IOM