Deborah Thompson
Kissimmee
Summary
Highly adaptable and results-oriented administrative specialist with 10 years of educational and technical experience. Holds CompTIA A+, Network+ and Security+ certifications and willing to earn more. Motivated to leverage technical, problem solving and agile analytical thinking skills to a team environment supporting IT infrastructures, AI LMs, databases, virtual machines and hardware management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Provider Administrator
Agency For Persons With Disabilities
Kissimmee, FL
09.2022 - Current
- APD agency manager, administrator and service provider. Provides on-site technical and digital support, provider documentation, client enrollment and waiver support correspondence in accordance with Florida APD and HIPAA practices. Engages with public and private healthcare facilities as a direct support professional for clients with developmental disabilities.
- Florida Clearinghouse Service Provider.
- Life Skills Development Facility Manager.
- Residential Hab Agency Manager.
- Medication Assistance Provider (MAP).
- CPR/AED/First-Aid for Pediatrics & Geriatrics.
Fraud Agent - Accounts Review Team
Walmart.com eCommerce
Bentonville, AR
09.2023 - 02.2024
- Responded to and resolved an average of 30+ customer inquiries per day via phone, chat and email.
- Achieved a 99% customer satisfaction rating by providing prompt, accurate, and empathetic responses.
- Successfully utilized internal fraud and risk software and knowledge base systems to diagnose and resolve complex customer issues.
- Achieved weekly and monthly metrics with a 100% customer acceptance rate.
- Provided senior level assistance to possible fraud claims and complex customer eCommerce escalations.
- Issued payment reversals and credits on purchases up to $1,000 based company policies.
- Processed shipment and retrieval requests with various freight and shipping companies via integrated software.
English Teacher
EPIK-English Program in Korea
Andong, South Korea
08.2012 - 08.2022
- Conducted English classes for elementary and middle school students.
- Created and conducted summer and winter camp programs on various topics related to the English language and American culture.
- Prepared students for foreign language state exams and tests.
- Coached students preparing for city-wide speech competitions.
- Judged and graded student speaking exams on personal topics.
- Created and prepared curriculum materials for a better comprehension of textbook materials and common English sentence order.
- Coached and tutored Korean teachers on English pronunciations and proper grammar.
- Aided in the selection of new EFL instructors.
- Prepared and conducted classroom demonstrations for parents and other English instructors.
- Prepared and conducted various virtual English classes, camps and courses.
Education
Associate of Science - Health Sciences
Valencia College
Orlando, FLBachelor of Arts - English
University of Florida
Gainesville, FL08.2010
Skills
Soft: Critical Thinking, Troubleshooting, Conflict Resolution, Public Speaking, Time Management, Adaptability, Cultural Awareness, Communication, Multi-tasking, Educational Planning, Organization and Collaboration
Technical: Microsoft 365, Teams, Active Directory, Accertify, Interceptas, Gscope, JIRA, NICE, VCC MAX, Power BI, Cisco AnyConnect, Wireshark, Kali Linux, MacOS, RDP, VNC, YubiKey, Signifyed, Zositech, Google Workspace, iConnect
ACHIEVEMENTS
- Member, Phi Theta Kappa International Honor Society, February 2026
- Brother, Alpha Kappa Psi Professional Business Fraternity, Inc., April 2008
- Secure Infrastructure Specialist, CompTIA - CSIS, February 2024
- IT Operations Specialist, CompTIA - CIOS, February 2024
Certification
CompTia A+
CompTia Network+
CompTia Security+
CPR/ First Aid
Timeline
Fraud Agent - Accounts Review Team
Walmart.com eCommerce
09.2023 - 02.2024
Service Provider Administrator
Agency For Persons With Disabilities
09.2022 - Current
English Teacher
EPIK-English Program in Korea
08.2012 - 08.2022
Bachelor of Arts - English
University of Florida
Associate of Science - Health Sciences
Valencia College