D.Sai Praveen
Summary
An Experienced and well maintained professional having good amount of knowledge in both customer service & banking domain and seeking an opportunity in the organization to use my skills and be able to contribute to the firm for which I am working. I will put my best effort to learn the company's policies and make better decisions in the favor of the company.
Overview
9
9
years of professional experience
Work History
Business Process Analyst
Bread Financials
Bengaluru,Karnataka
02.2022 - Current
- Handling of credit card accounts and addressing the customer queries through email communication within the SLA.
- Perform credit card accounts to update in our internal application database with customer responses.
- Performed quality assurance checks on transactions and account actions to assess compliance by following the regulatory procedures
- Analyzed and assessed functional and organizational activities.
- Collaborated closely with team manager to drive strategy through development and implementation of new processes.
- Handling Credit card account maintenance by working in the Fiserv technology tool .
- Resolving customer's online account issues by working with the IT Support team to resolve the account technical issues.
Assistant Manager of Operations
KARUR VYSYA BANK
Krishnagiri, Tamil Nadu
10.2015 - 06.2019
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with General Manager in different operational issues and promotional activities.
- Deposit operations by opening various types of accounts such as savings,current,fixed deposit by following with regulatory standards.
- Risk compliance operations with periodic following of kyc & aml guidelines for both new & existing customer's.
- Transaction operations with settlement of funds by using core banking technology platform such as RTGS,NEFT ,IMPS for both new & existing customer's.
- Customer service operations closing customer complaints by answering through offline incoming calls and in online email communication.
- Retail lending operations implementation & sanctioning of various types of loans such as vehicle loan, educational loan & Credit card loan , Gold loan by following with loan lending policy of the bank.
- Responsible, for updating daily reports to the Branch Manager.
- Improvising Marketing skills & maximized customer satisfaction with good quality service.
- Deposit operations by opening various types of accounts such as savings,current,fixed deposit by following with regulatory standards.
- Risk compliance operations with periodic following of kyc & aml guidelines for both new & existing customer's.
- Transaction Banking operations with settlement of funds by using core banking technology platform such as RTGS,NEFT ,IMPS ,Settlement of Cheques through National Clearing House for both new & existing customer's.
- Customer service operations closing customer complaints by answering through offline incoming calls and in online email communication.
- Retail lending operations implementation & sanctioning of various types of loans such as vehicle loan, educational loan & Credit card loan , Gold loan by following with loan lending policy of the bank.
- Responsible, for updating daily reports to the Branch Manager.
- Improvising Marketing skills & maximized customer satisfaction with good quality service.
Assistant Manager
DBS LAKSHMI VILAS BANK
Karur,Tamil Nadu
12.2014 - 09.2015
- Experienced in Back office operations by handling various types of accounts such as savings,current,fixed deposit by following with regulatory standards
- Risk compliance operations with periodic following of kyc & aml guidelines for both new & existing customer's
- Product service delivery operations by implementation and issuance of debitcards, Internet banking ,mobile banking, issuance of cheque books for new & existing customer's
- Customer service operations closing customer complaints by answering through offline incoming calls and in online email communication.
Junior Officer
CITY UNION BANK
Madurai- Thirumangalam, Tamil Nadu
08.2011 - 01.2014
- Experienced in Branch Banking, Handling the Payment operations such as cash payments, acceptance of cash deposit,issuance of demand draft,pay order,settlement of clearing cheques,Electronic transfer.
- Handling the task of opening various account opening procedures Savings account, Current account, fixed deposits by following the Kyc guidelines
- Handling the retail advances by proper loan document follow up for various advances such as Vehicle loans, Personal loans, Housing Loan, Loan against deposits
- Handling the loan recovery process for collecting the loan dues from the loan borrowers with a proper follow up and to reduce the Non performing assets
- Handling of Customer complaints with atm card transactions,and online banking transactions such as internet banking & mobile banking.
Marketing Executive
Shivani Chemicals
Tirupur,Tamil Nadu
04.2009 - 04.2010
- Planned and executed marketing target groups, areas and wider community for the supply of chemical products to the textile industrial factories.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Launched marketing activities for new product lines and market penetration.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Maintained the booking keeping of accounts,handling of stocks, purchase order and shipment for a large warehouse.
- Conducted daily data analysis to determine stock order quantities and identify potential shortage's.
Education
BE - Computer Science& Engineering
K.S.Rangasamy College Of Technology
HSCC-12TH - undefined
Government of TamiNadu
MATRIC - undefined
BOARD Government of TamiNadu
PGDBFS - Banking Finance and Insurance
Institute of Finance Banking & Insurance
2011
Skills
- Customer Care
- Team Collaboration
- Corrective Actions
- Technical Team Interactions
- Operational Efficiency
Additional Information
- PERSONAL DETAILS
- FATHER NAME - SS.Dhandapani
- NATIONALITY - Indian
- RELIGION - Hindu
- DOB - 16-11-1986
- MARITAL STATUS - Married
Timeline
Business Process Analyst
Bread Financials
02.2022 - Current
Assistant Manager of Operations
KARUR VYSYA BANK
10.2015 - 06.2019
Assistant Manager
DBS LAKSHMI VILAS BANK
12.2014 - 09.2015
Junior Officer
CITY UNION BANK
08.2011 - 01.2014
Marketing Executive
Shivani Chemicals
04.2009 - 04.2010
BE - Computer Science& Engineering
K.S.Rangasamy College Of Technology
HSCC-12TH - undefined
Government of TamiNadu
MATRIC - undefined
BOARD Government of TamiNadu
PGDBFS - Banking Finance and Insurance
Institute of Finance Banking & Insurance