Daniel Sosa-Diaz
Overview
3
3
years of professional experience
Work History
Meat/Produce Team Member
Walmart
Tampa, FL
03.2023 - 08.2023
- Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
- Maintained product knowledge to respond to customer questions and make suggestions.
- Offered product samples to help customers discover new items or products inquired about.
- Delegated work to staff, setting priorities and goals, for an optimal customer experience.
Fulfillment Expert
Target
Tampa, FL
09.2022 - 02.2023
- Accepted, processed and quickly filled orders
- Packed merchandise for delivery
- Corrected guest issues promptly with knowledgeable and friendly service
- Mentored new staff on correct procedures, compliance requirements and performance strategies
Customer Service Representative
Williams-Sonoma
Tampa, FL
03.2022 - 09.2022
- Resolved customers inquiries on the first call and prevented call backs
- Met quotas for surveys on a monthly basis
- Had to maintain monthly metrics
- Proficient in using software's to manage customer accounts
- Worked from home environment all duration of employment
Cashier
Blakes Lotaburger
Albuquerque, NM
09.2021 - 02.2022
- Trained new team members in cash register operation, stock procedures, and customer services
- Learned roles of other departments to provide coverage and keep store operational
- Operated cash register, collected payments and provided accurate change
- Increased sales by suggesting specific complementary items to customers
Food Team Expert
Target
Albuquerque, NM
10.2020 - 01.2021
- Execute food and beverage processes including FDC/RDC replenishment,in-stock routines, and data accuracy
- Execute fast-mover inventory by proactively adding and removing items as seasonality, ad, transitions, and demand require
- Partner with Direct Store Delivery (DSD) distributors to proactively set and maintain DSD POGs, transitions and demand require
Fresh Cap 2 Associate
Walmart
Albuquerque, NM
02.2020 - 09.2020
- Used pallet jacks and forklifts safely and efficiently
- Maintained accurate inventory data by identifying and correcting pricing discrepancies
- Rotated advertising signs and merchandise displays to engage customers
Education
High School Diploma -
Highland High School
Albuquerque, NM05.2021
Skills
- Proficient providing customer service
- Adept in solving customer problems and providing solutions
- Highly skilled managing sensitive information using software
- Bilingual (Spanish)
- Effective customer upselling
- Controlling flow of inbound customer service calls
Timeline
Meat/Produce Team Member
Walmart
03.2023 - 08.2023
Fulfillment Expert
Target
09.2022 - 02.2023
Customer Service Representative
Williams-Sonoma
03.2022 - 09.2022
Cashier
Blakes Lotaburger
09.2021 - 02.2022
Food Team Expert
Target
10.2020 - 01.2021
Fresh Cap 2 Associate
Walmart
02.2020 - 09.2020
High School Diploma -
Highland High School