Overview
Work History
Education
Skills
Timeline
Generic

Daniel Sosa-Diaz

Overview

3
3
years of professional experience

Work History

Meat/Produce Team Member

Walmart
Tampa, FL
03.2023 - 08.2023
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Maintained product knowledge to respond to customer questions and make suggestions.
  • Offered product samples to help customers discover new items or products inquired about.
  • Delegated work to staff, setting priorities and goals, for an optimal customer experience.

Fulfillment Expert

Target
Tampa, FL
09.2022 - 02.2023
  • Accepted, processed and quickly filled orders
  • Packed merchandise for delivery
  • Corrected guest issues promptly with knowledgeable and friendly service
  • Mentored new staff on correct procedures, compliance requirements and performance strategies

Customer Service Representative

Williams-Sonoma
Tampa, FL
03.2022 - 09.2022
  • Resolved customers inquiries on the first call and prevented call backs
  • Met quotas for surveys on a monthly basis
  • Had to maintain monthly metrics
  • Proficient in using software's to manage customer accounts
  • Worked from home environment all duration of employment

Cashier

Blakes Lotaburger
Albuquerque, NM
09.2021 - 02.2022
  • Trained new team members in cash register operation, stock procedures, and customer services
  • Learned roles of other departments to provide coverage and keep store operational
  • Operated cash register, collected payments and provided accurate change
  • Increased sales by suggesting specific complementary items to customers

Food Team Expert

Target
Albuquerque, NM
10.2020 - 01.2021
  • Execute food and beverage processes including FDC/RDC replenishment,in-stock routines, and data accuracy
  • Execute fast-mover inventory by proactively adding and removing items as seasonality, ad, transitions, and demand require
  • Partner with Direct Store Delivery (DSD) distributors to proactively set and maintain DSD POGs, transitions and demand require

Fresh Cap 2 Associate

Walmart
Albuquerque, NM
02.2020 - 09.2020
  • Used pallet jacks and forklifts safely and efficiently
  • Maintained accurate inventory data by identifying and correcting pricing discrepancies
  • Rotated advertising signs and merchandise displays to engage customers

Education

High School Diploma -

Highland High School
Albuquerque, NM
05.2021

Skills

  • Proficient providing customer service
  • Adept in solving customer problems and providing solutions
  • Highly skilled managing sensitive information using software
  • Bilingual (Spanish)
  • Effective customer upselling
  • Controlling flow of inbound customer service calls

Timeline

Meat/Produce Team Member

Walmart
03.2023 - 08.2023

Fulfillment Expert

Target
09.2022 - 02.2023

Customer Service Representative

Williams-Sonoma
03.2022 - 09.2022

Cashier

Blakes Lotaburger
09.2021 - 02.2022

Food Team Expert

Target
10.2020 - 01.2021

Fresh Cap 2 Associate

Walmart
02.2020 - 09.2020

High School Diploma -

Highland High School
Daniel Sosa-Diaz