D'Shawn Russell
Huber Heights,OH
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company. Hardworking delivery driver with several years of experience in warehouse shipping and receiving, including forklift operation, merchandise loading and maintaining on-time deliveries. Detail-oriented self-starter and team player familiar with dot regulations and order verification processes. Accuracy-first approach to delivery. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
5
5
years of professional experience
Work History
Work From Home Agent
Luxottica
Dayton, OH
02.2024 - 06.2024
- Created detailed reports detailing customer interactions that were shared with senior staff members.
- Continually updated knowledge base of product features, benefits, pricing plans.
- Processed orders accurately according to established guidelines and timelines.
- Assisted customers with product selection based on individual needs.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Verified accuracy of data entry into company database system.
- Provided accurate, valid and complete information by using the right methods and tools.
Delivery Driver
UPS
Huber Heights, OH
10.2023 - 02.2024
- Verified accuracy of items loaded onto truck against shipping documents.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Assisted warehouse personnel in packing orders when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Maintained accurate records of goods delivered and collected payments as required.
Sales Associate
Footlocker Warehouse
Miamisburg, OH
01.2023 - 10.2023
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Upsold additional items based on customer interests and needs.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
Production Associate
Amazon
Kettering, OH
02.2022 - 12.2022
- Loaded raw materials onto conveyor belts as part of the assembly line process.
- Collaborated with team members to identify and resolve production issues in a timely manner.
- Communicated with other departments to coordinate activities related to product delivery.
Production Associate
Kohls Distribution Center
Monroe, OH
04.2021 - 01.2022
- Operated pallet jacks, forklifts, and other manual material handling equipment safely according to company standards.
- Performed minor maintenance tasks such as changing parts or lubricating machines when needed.
- Identified opportunities for process improvements within the department.
- Inspected finished products for defects before packing them into boxes or bags.
Production Associate
MAHLE Behr Dayton
Dayton, OH
08.2019 - 03.2021
- Inspected finished products for defects before packing them for shipment.
- Identified opportunities for improvement and implemented changes to increase productivity levels.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
Education
High School Diploma -
Belmont High School
Dayton, OH05-2019
Skills
- Phone Etiquette
- Goal-Oriented
- Spreadsheet tracking
- Billing management
- Appointment Scheduling
- CRM Software
- Promotional support
- Customer Service
- Direct Sales
- Account Management
- Cargo Handling
- Package scanning
- Equipment Operation
- GPS Navigation
- Quality Assurance
- Order Verification
- Customer Needs Assessment
- Inventory Control
- Product Sales
Timeline
Work From Home Agent
Luxottica
02.2024 - 06.2024
Delivery Driver
UPS
10.2023 - 02.2024
Sales Associate
Footlocker Warehouse
01.2023 - 10.2023
Production Associate
Amazon
02.2022 - 12.2022
Production Associate
Kohls Distribution Center
04.2021 - 01.2022
Production Associate
MAHLE Behr Dayton
08.2019 - 03.2021
High School Diploma -
Belmont High School
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