Dakota Skye
Chester,VA
Summary
Determined college student seeking a Cybersecurity Analyst role to apply knowledge and contribute to a dynamic team in safeguarding organizational assets against cyber threats.
Overview
8
8
years of professional experience
Work History
Alarm Monitoring Specialist II
SimpliSafe
Henrico, VA
05.2023 - Current
- Respond to multiple emergency and non-emergency alarms.
- Perform risk analyses to determine appropriate actions.
- Dispatch of police, fire or medical personnel when necessary.
Security Operations Analyst
Allied Universal Security
Henrico, VA
04.2022 - 03.2023
- Responded to incoming security concerns and tracked outcomes.
- Created comprehensive records of security-related incidents.
- Monitored a wide network of security alarm systems and CCTV to identify and resolve threats.
- Conducted real-time analysis of situational awareness tools (VCC, Dataminr, NC4).
Claims Examiner
Allianz Partners
Richmond, VA
09.2021 - 04.2022
- Paid and processed claims within designated authority level.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Handled and processed variety of claims, including trip cancellations and interruptions.
Tech Care Specialist
T-Mobile
Richmond, VA
08.2017 - 09.2021
- Answered incoming calls in a fast-paced call center environment.
- Provided real-time support to everyday users of mobile devices.
- Offered resolutions to de-escalate calls and solve customer issues.
Advanced Repair Agent
Best Buy
Glen Allen, VA
08.2015 - 08.2017
- Identified and eliminated computer viruses and threats.
- Updated software versions with patches to close security loopholes.
- Performed testing on systems and software to confirm suspected faults and malfunctions.
- Applied corrective hardware or software solutions, and provided end-user training to enhance operations.
Education
Bachelor of Science - Cybersecurity
Colorado State University - Global
Aurora, CO08.2024
Skills
- Incident Reporting
- Cybersecurity Frameworks
- Technical Troubleshooting
- Security Planning
- Issue Research and Analysis
- Teamwork and Collaboration
Timeline
Alarm Monitoring Specialist II
SimpliSafe
05.2023 - Current
Security Operations Analyst
Allied Universal Security
04.2022 - 03.2023
Claims Examiner
Allianz Partners
09.2021 - 04.2022
Tech Care Specialist
T-Mobile
08.2017 - 09.2021
Advanced Repair Agent
Best Buy
08.2015 - 08.2017
Bachelor of Science - Cybersecurity
Colorado State University - Global
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