Dulce Soukieh
Orland Park,IL
Summary
Experienced Manager and Project Manager with a strong background in finance, retail operations, and project management. Proficient in managing comprehensive store and project operations, enhancing customer satisfaction, and improving sales through strategic marketing, team leadership, and effective communication.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager
Dress Boutique
- Managed daily store operations, including inventory management and customer service.
- Maintained financial accuracy at cash registers and executed transactions.
- Coordinated with designers for timely orders and ensured a diverse product offering.
Customer Service Associate
Liberty Tax
- Provided accurate and effective assistance to customers with tax preparation needs.
- Enhanced customer experience through dedicated support and problem resolution.
Lead Cashier
Ulta Beauty Inc.
07.2024 - Current
- Managed daily cash register operations for a busy beauty retail environment.
- Trained new cashiers on customer service and transaction processes.
- Processed customer purchases accurately using point-of-sale systems.
- Assisted customers with product inquiries and recommendations during checkout.
- Maintained cleanliness and organization of the checkout area throughout shifts.
- Handled customer returns and exchanges following company policies.
- Resolved customer complaints professionally to enhance the shopping experience.
- Greeted customers and provided excellent customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Handled escalated customer service issues professionally and courteously.
- Processed returns and exchanges efficiently while adhering to company policies.
- Managed the checkout process by monitoring long lines and calling additional staff if needed.
- Assisted with training new cashiers in departmental operations and procedures.
Temp Key Holder
Ulta Beauty Inc.
05.2024 - Current
- Assisted in daily store operations, ensuring product availability and merchandising standards.
- Engaged customers with product knowledge, enhancing their shopping experience and driving sales.
- Managed cash handling procedures, including register reconciliation and deposit preparation.
- Trained new team members on operational processes and customer service protocols.
- Implemented visual merchandising strategies to optimize product placement and increase visibility.
- Ensured compliance with company policies regarding safety, loss prevention, and customer service standards.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Project Manager
Legends by Heba
01.2021 - Current
- Oversee project lifecycle from conception to completion, focusing on timely execution and adherence to budget constraints.
- Collaborate with cross-functional teams to ensure project milestones are met and align with organizational goals.
- Implement process improvements, significantly enhancing workflow efficiency and team productivity.
Beauty Advisor
Ulta Beauty Inc.
05.2024 - 07.2024
- Advised customers on skincare products and beauty techniques.
- Assisted in creating engaging product displays to enhance store visuals.
- Provided personalized makeup consultations to meet customer needs.
- Managed inventory levels and restocked products as needed.
- Collaborated with team members to greet and support customers effectively.
- Maintained cleanliness and organization of the beauty counter area.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
Education
Bachelor’s Degree - Finance
Governors State University
University Park, ILSkills
- Project Management
- Financial Planning
- Advanced Computer Skills
- Effective Communication
- Customer Service Excellence
- Analytical Skills
- Marketing and Social Media Marketing
Certification
Driver’s License
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Lead Cashier
Ulta Beauty Inc.
07.2024 - Current
Temp Key Holder
Ulta Beauty Inc.
05.2024 - Current
Beauty Advisor
Ulta Beauty Inc.
05.2024 - 07.2024
Project Manager
Legends by Heba
01.2021 - Current
Bachelor’s Degree - Finance
Governors State University
Manager
Dress Boutique
Customer Service Associate
Liberty Tax