DTERRAINIQUE MURRY
Aubrey,TX
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
1
1
year of professional experience
Work History
Child Protective Investigator
Child Protective Services
09.2024 - 05.2025
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services.
- Investigated reports of child abuse and neglect to determine if further actions are necessary.
- Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
Customer Service Retention Specialist
American Income Life Insurance
01.2024 - 08.2024
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
- Improved employee retention through moral-boosting events and fair compensation packages, including scheduled performance reviews.
Education
Bachelor of Science - Criminal Justice
Sam Houston State University
Huntsville, TX12.2023
Skills
- Professional boundaries
- Retail experience
- Telephone manner
- Client engagement and assistance
Timeline
Child Protective Investigator
Child Protective Services
09.2024 - 05.2025
Customer Service Retention Specialist
American Income Life Insurance
01.2024 - 08.2024
Bachelor of Science - Criminal Justice
Sam Houston State University
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