Dua Alrebaie
Detroit,USA
Summary
Dedicated and customer-focused professional seeking a flight attendant position to utilize exceptional communication skills and passion for travel to ensure passenger safety and comfort
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Sales associate
Alo
Troy, Michigan
12.2024 - Current
- Assisted in maintaining a safe and welcoming environment for customers
- Coordinated with team members to ensure timely service and customer satisfaction
- Participated in emergency response drills and safety training sessions
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered store and merchandise questions and led customers to wanted items.
- Collected payments and provided accurate change.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered incoming telephone calls to provide store, products and services information.
- Computed purchases and received and processed cash or credit payment.
- Restocked shelves as needed to ensure sufficient inventory levels.
Home Care Provider
Zara
Bloomfield Hills, Michigan
05.2023 - 09.2024
- Transported individuals to medical appointments and assisted with errands.
- Coordinated with other healthcare professionals to ensure continuity of care.
- Assisted patients with personal care to alleviate burden on family members.
- Monitored vital signs such as blood pressure and temperature.
- Helped client with medication self-administration.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Planned optimal meals based on established nutritional plans.
- Conducted regular assessments to identify any changes in the client's condition or needs.
Server/ manager
The herbalist
Detroit, Michigan
03.2023 - 06.2024
- Delivered exceptional customer service to clients daily, ensuring a positive experience
- Trained new staff on company policies and procedures, enhancing overall team performance
- Handled customer inquiries and complaints with professionalism and efficiency
- Distributed food to service staff for prompt delivery to customers.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Directed and assisted in general dining room cleaning and sanitation.
- Pitched in to deliver food and beverages to tables during high-volume periods.
Customer Service Representative
Rocket Mortgage FieldHouse
Dearborn, MI
06.2019 - 04.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Prevented key account losses by researching discrepancies and correcting problems.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
Baby Sitter
N/a
Dearborn, MI
07.2020 - 11.2021
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Tailoring activities based on the individual needs of each child under care.
- Monitored children's safety and well-being to prevent accidents and falls.
- Assisting with meals, snacks, and bedtime routines for the children.
- Providing a safe environment for children to explore their curiosity and creativity.
- Met and communicated regularly with parents to discuss children's activities and development.
- Remaining alert at all times while caring for multiple children simultaneously.
Ramp Agent
Spirit
Dearborn, MI
01.2020 - 03.2020
- Managed baggage sorting and routing to correct flights and baggage claim areas.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
Education
Ultra Sound Tech
Henry Ford College
Dearborn, MI05-2028
High School Diploma -
Fordson high school
Dearborn, Michigan01.2020
Skills
- Customer Service Excellence
- Safety Awareness
- Communication Skills
- Team Collaboration
- Adaptability
- Promotional support
- Relationship building
- B2B sales and customer service
- Exceptional customer service
- Payment processing
- Excellent communication skills
- Calm demeanor
- Outgoing personality
- Conflict resolution
- Cash register operation
- Service oriented
- Time management
- Positive and professional
- Customer engagement
- Customer service
- POS system operation
- Teamwork and collaboration
- Friendly and outgoing
Additional Information
Willing to work flexible hours, including nights, weekends, and holidays., Passionate about travel and diverse cultures., Willing to deliver excellent customer service to our guests., Managed a store before with multiple workers and can handle stressful situations with angry customers and coworkers. Excited to serve customers with the best type of service and experience, learn and follow through with all emergency procedures, customer safety and satisfaction is most important to me.
References
- Sam, Manager, +1 (313) 613-1808
- Joe, Executive Director at Alo, +1 (313) 725-1922
Languages
English
Professional
Arabic
Professional
Timeline
Sales associate
Alo
12.2024 - Current
Home Care Provider
Zara
05.2023 - 09.2024
Server/ manager
The herbalist
03.2023 - 06.2024
Baby Sitter
N/a
07.2020 - 11.2021
Ramp Agent
Spirit
01.2020 - 03.2020
Customer Service Representative
Rocket Mortgage FieldHouse
06.2019 - 04.2022
Ultra Sound Tech
Henry Ford College
High School Diploma -
Fordson high school