Duah Mohamed

• Discuss and negotiate deals with internal and external clients to win their business.
• Engage with cross-functional partners across the organization and provide influence without authority.
• Coached new hires
• Subject matter expert (SME) in Merchant Solutions and a go-to person for the team.
• Top performer and exceed goals.
• Identified process gaps and established a Sales Committee that works with different departments to provide feedback and test products.

Updated Business Visual Dashboards daily with reports and stats

• Helped build process enhancements for the organization
• Sorted data and presented it to executives
• Attended project manager meetings and collected notes
• Collaborated with cross-functional teams to ensure seamless integration of project components.
• Worked as a Project Analyst while continuing my regular job simultaneously.

• Reviewed and processed SBA loans
• Closed over 100+ loans totaling over $3MM in a few months.
• Became a loan processor and underwriter over the weekend to aid in the PPP process while working my regular job simultaneously

• De-escalated client concerns
• Opened accounts and referred business.
• Met 300-400% goal objectives
• Provided customer support and assisted with deposit accounts, digital banking, credit cards, fraud disputes, etc.
• Coached new hires and supervised colleagues
• Ensured policies and procedures were executed properly