Victoria Tanksley
Fort Worth,Tx
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks and money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Energetic personal banker with top-notch relationship-building, sales, and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs accurately. Devoted in maintaining accurate drawer and preventing fraudulent transactions.
Overview
3
3
years of professional experience
Work History
Payment Solutions Advocate
Bread Financial
07.2022 - Current
- Negotiation- Make outbound or receive customer calls to negotiate settlements or secure payment arrangements.
- Customer Experience- Provide quality customer service to secure payment arrangements for customers who are past due on their credit card accounts.
- Documentation and Technology- Manually dials, skip traces or utilizes automated dialer to communicate with customers and make payment arrangements to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality.
- Time Management- Utilize time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment.
- Display exceptional verbal and written communication, negotiation and active-listening skills, as well as ability to easily establish rapport and credibility with variety of customers.
- Reaches out to approximately 400 account holders daily.
- Train new collections representatives on collections processes and incentivized team members to achieve production goals.
Procurement Analyst
Corvel Corporations (Ceris)
01.2021 - 07.2022
- Responsible for obtaining needed medical information such as itemizations or medical records required to render claim process-able for various Enhanced Bill Review Programs.
- Ensured 80-85% of days shift spent on contacting various providers to request needed information. (Outbound calls). Handles some outbound email or fax requests.
- Handled inbound calls (queries) for status in general on claims they initiated contact.
- Responsible for maintaining accurate accounting of communication between CorVel and the provider as well as with referring client where applicable.
- Responsible for ensuring all documentation received is complete and accurate via utilization of Quality Assurance protocols in place.
- Communicated with respective Lead/Supervisor or Manager on any issues or problems if needed.
- Maintained HIPAA compliance in all aspects of communications.
- Maintained production standards and production requirements.
- Assisted co-workers, supervisor or management to accomplish product goals and reported any potential issues in pro-active manner.
- Provided general support.
Retail Banker
Woodforest National Bank
2018 - 2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Promoted products or services to each customer to consistently achieve sales targets.
- Increased sales by 10%
Customer Service Specialist
ADT
2016 - 2017
- Received inbound calls and delivered prompt, courteous, professional and knowledgeable information.
- Processed all payment methods and successfully set up payment arrangements as needed.
- Utilized listening skills to determine customers needs and or issues.
- Used interpersonal skills and call control techniques to complete each call with a positive resolution.
- Proactively takes necessary steps to prevent further service issues.
Cashier Customer Service
Texas Health Resources (Arlington Memorial)
2015 - 2016
- Demonstrated the ability to handle and count money in a high-volume situation.
- Verified all cash drawer amounts before and after meal periods
- Demonstrated customer skills and performed customer recovery, resolving customer issues at point of service.
- Followed established standards for food safety and sanitation.
- Followed proper hygiene and standards for cleanliness and stocking within the assigned area.
- Performs other job duties as assigned by Supervisor/Manager.
Food Service Shift Manager
White Castles Restaurant
2010 - 2015
- Accountable for financial management and handling cash and credit transactions during shift.
- Making daily money deposits and responsible for weekly Garda(currency truck) pick ups.
- Meeting daily goals, tracking food shipments and preparing weekly performance reports.
- Responsible for all currency throughout a 10 hour shift for all employees working.
- Responsible for training and developing new and existing staff members Implementing company policies and procedures in order to create a well- balanced work environment.
- Responsible for all balanced cash registers.
Education
Le Cordon Bleu College of Culinary Art - St. Louis
St Louis, MO2014
High School Diploma -
Tower Grove Christian School
St. Louis Mo2009
Skills
- Fraud detection
- Time management
- Cash Handling
- Accountable
- Sales & Marketing
- Problem resolution
- Quality Assurance
- Trouble Shooting
- Critical Thinker
- Goal Oriented
- Customer Support
- Strategic Planning
- Team leadership and coaching
- Relationship building and management
- Training and Development
- Process Improvement
Timeline
Payment Solutions Advocate
Bread Financial
07.2022 - Current
Procurement Analyst
Corvel Corporations (Ceris)
01.2021 - 07.2022
Retail Banker
Woodforest National Bank
2018 - 2021
Customer Service Specialist
ADT
2016 - 2017
Cashier Customer Service
Texas Health Resources (Arlington Memorial)
2015 - 2016
Food Service Shift Manager
White Castles Restaurant
2010 - 2015
Le Cordon Bleu College of Culinary Art - St. Louis
High School Diploma -
Tower Grove Christian School
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