Summary
Overview
Work History
Education
Skills
Timeline
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Duaine Hepner

Seneca,IL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Rational Correctional Officer Sergeant with an assertive and firm demeanor. Committed to maintaining ethical and moral standards while supervising and monitoring staff and offenders. Familiar with mental health and behavioral disorders. Excellent courtroom knowledge to transport inmates.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience

Work History

General Manager

Gaetano's Vault
05.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Formulated policies and procedures to streamline operations.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Correctional Sergeant

State Of Illinois- Department Of Correction
11.2017 - 05.2022
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Supervised 10 employees and performance of tasks and managed 400 offenders.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Supervised 10 employees and performance of tasks and managed 400 offenders.

Correctional Officer

Illinois Department Of Corrections
Sheridan, Illinois
03.1994 - 11.2017
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.

Education

Associate - Criminal Justice

Illinois Valley Community College
Oglesby, IL

High School Diploma -

Lasalle-Peru Township High School
La Salle, IL
05.1990

Skills

  • Project Management
  • Interpersonal Skills
  • Staff Training
  • Facility Management
  • Budgeting and Cost Control
  • Time Management
  • Menu Planning
  • Event Management
  • Verbal and Written Communication
  • Administrative Skills
  • Team Oversight
  • Problem Resolution
  • Departmental Operations Management
  • Leadership
  • Staff Motivation
  • Staffing
  • Customer Experience
  • Operations Management
  • Supervision and Training
  • Staff Development
  • Training and Development
  • Employee Scheduling
  • Purchasing and Planning
  • Purchasing
  • Staff Management
  • Negotiation
  • Change Implementation
  • Data Review

Timeline

General Manager

Gaetano's Vault
05.2022 - Current

Correctional Sergeant

State Of Illinois- Department Of Correction
11.2017 - 05.2022

Correctional Officer

Illinois Department Of Corrections
03.1994 - 11.2017

Associate - Criminal Justice

Illinois Valley Community College

High School Diploma -

Lasalle-Peru Township High School

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Duaine Hepner