Duane Burnette
IT Specialist | Logistics Professional
Whitsett,NC
Summary
Experienced IT Specialist and Logistics Professional with over 20 years of expertise in technical support, network administration, and operations management. A retired U.S. Navy Reserve Petty Officer 1st Class, recognized for exceptional leadership in logistics, strategic planning, and team development. Currently driving technical solutions at LabCorp to enhance operational efficiency and deliver measurable results. Passionate about solving complex challenges, streamlining processes, and fostering a culture of continuous improvement.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work History
Computer Systems Specialist
Laboratory Corporation of America
Burlington, NC
01.2004 - Current
- Provided technical support to over 50 customers and patients daily, ensuring 98% issue resolution on proprietary applications within established service level agreements (SLAs).
- Acted as a subject matter expert in specialized areas, leading to a 20% improvement in team efficiency by streamlining troubleshooting processes.
- Diagnosed and resolved over 95% of issues related to computer systems, software, and peripheral hardware on the first attempt, reducing downtime by 15%.
- Supported project teams with technical guidance, contributing to the successful completion of 10+ projects ahead of schedule and under budget.
Petty Officer 1st Class / Logistics Specialist / Operations Petty Officer
US Navy Reserve (Retired)
Burlington, NC
03.1999 - 01.2022
- Managed inventory, load plans, and multi-billion-dollar cargo and equipment operations
- Coordinated unit recall during national crises and operated heavy-load equipment
- Served as Battalion IT Representative, organizing logistics for redeploying troops
- Oversaw operational status and training objectives for over 100 sailors
- Assisted in development of comprehensive safety protocol, markedly decreasing incident rates.
- Conducted detailed equipment checks to ensure operational readiness, reducing downtime during critical operations.
Independent I.T. Contractor
Independent I.T. Contractor
Burlington, NC
05.2005 - 12.2005
- Delivered hardware and software troubleshooting to 30+ clients weekly with 95% first-call resolution rate.
- Installed and configured AGP, PCI, NIC, and SCSI components, improving hardware performance by 20%.
- Set up wired and wireless LANs, increasing network reliability by 30%.
- Performed imaging on 50+ devices with Norton Ghost, reducing deployment time by 40%.
- Deployed and updated operating systems on 25+ devices, maintaining 100% security compliance.
Grocery Department Lead Associate
Kmart
Burlington, NC
11.1997 - 01.2004
- Set priorities for a team of 10+ employees, ensuring 100% accuracy in price labeling and meeting daily productivity targets.
- Monitored and maintained stock levels across 5+ departments, reducing stockouts by 25% and improving inventory accuracy.
- Delivered exceptional customer service to an average of 50+ customers daily, achieving a 95% satisfaction rate.
Education
A.S. - Information Systems Network Administration and Support
Alamance Community College
Graham, NC 01.1997 - 01.2004
Skills
IT asset management
undefinedTimeline
Independent I.T. Contractor
Independent I.T. Contractor
05.2005 - 12.2005
Computer Systems Specialist
Laboratory Corporation of America
01.2004 - Current
Petty Officer 1st Class / Logistics Specialist / Operations Petty Officer
US Navy Reserve (Retired)
03.1999 - 01.2022
Grocery Department Lead Associate
Kmart
11.1997 - 01.2004
A.S. - Information Systems Network Administration and Support
Alamance Community College
01.1997 - 01.2004
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