Duane Kipp
15645 Lakeside Village Dr. Apt 202, Clinton Township,MI
Overview
10
10
years of professional experience
Work History
Licensed Insurance Agent
Policypoint LLC
Chicago, IL
08.2025 - Current
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Leveraged knowledge of medicare insurance products and services to advise customers on appropriate choices.
- Maintained compliance, legal and quality standards on all applications submitted on behalf of all clients.
Licensed Insurance Producer
Sutherland Global Services
Rochester, NY
11.2022 - 08.2025
- Consistently exceed company sales goals for new policies sold.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Pursued continued professional development through insurance workshops, courses, and webinars.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Increased client satisfaction by providing personalized insurance consultations and recommending tailored coverage plans.
Sr Chat Support Representative
Peloton
Clinton Township, MI
09.2020 - 06.2023
- Regularly managed multiple chat Interactions simultaneously
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Maintained extensive knowledge of company policies, procedures, and offerings, effectively addressing client needs.
- Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
- Utilized CRM, Zendesk, and Salesforce systems proficiently for tracking customer interactions, updating records, and managing follow-up actions as necessary.
Chat Support Specialist
Princess Cruise Lines
Clinton Township, MI
05.2022 - 06.2023
- Oversee Chat room activities
- Monitor all agent's statuses for activity
- Write PSAs for chat room use
- Assist agents with policy and procedure questions
- Provide step-by-step instruction when needed
Quality Assurance Performance Facilitator
Comcast/Contractor
Clinton Township, MI
08.2016 - 08.2020
- Call Listening to identify areas in need of improvement
- Provide Action Plans and Coaching to Improve Performance
- Built rapport with diverse groups of team members by demonstrating empathy, active listening skills, and cultural competence during facilitated coaching sessions.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
SUB CONTRACTOR
ARISE VIRTUAL SOLUTIONS, MCGHEE COMMUNICATION LLC
Miramar, FL
01.2016 - 06.2023
- Maintaining Contracts and Business Relationships
- Managing Resources
- Scheduling
- Staying Apprised of New Business Developments
- Maintaining Multiple Certifications
Education
Bachelor of Science - Business Sales & Marketing
University Of Phoenix
Phoenix, Arizona05-2010
Associate - General Studies
Macomb Community College
Clinton Township, MI05-2005
Skills
- Insurance sales expertise
- AHIP Certified
- Insurance product expertise
- Client relationship management
- HIPAA compliance
- Inbound call & chat management
- Quality assurance
- Verbal and Written communication
- Multitasking & Time management
- Microsoft Office Suite
- Sales Force/Zendesk/CRM
- SunFire/AMS
Timeline
Licensed Insurance Agent
Policypoint LLC
08.2025 - Current
Licensed Insurance Producer
Sutherland Global Services
11.2022 - 08.2025
Chat Support Specialist
Princess Cruise Lines
05.2022 - 06.2023
Sr Chat Support Representative
Peloton
09.2020 - 06.2023
Quality Assurance Performance Facilitator
Comcast/Contractor
08.2016 - 08.2020
SUB CONTRACTOR
ARISE VIRTUAL SOLUTIONS, MCGHEE COMMUNICATION LLC
01.2016 - 06.2023
Bachelor of Science - Business Sales & Marketing
University Of Phoenix
Associate - General Studies
Macomb Community College
Summary
Knowledgeable Insurance professional with solid background in Medicare, Life, and supplemental insurance sales. Adept at navigating complex insurance policies and delivering tailored solutions to clients. Proven ability to build strong client relationships through effective communication and trust.