Duane Kipp
Licensed Insurance Agent
15645 Lakeside Village Dr. Apt 202, Clinton Township,MI
Overview
9
9
years of professional experience
Work History
Licensed Insurance Producer
Sutherland Global Services
11.2022 - Current
- Exceeded company sales goals for new policies.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Pursued continued professional development through insurance workshops, course and webinars.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Explained coverage options to potential policyholders, answering questions or concerns.
Sr Chat Support Representative
Peloton
09.2020 - 06.2023
- Manage multiple Chat Interactions simultaneously
- Follow-up Emails
- Schedule Deliveries and Returns
- Trouble Shoot, Diagnose and Resolve Tech Issues
- Oversee and Assist chat program
Chat Support Specialist
Princess Cruise Lines
05.2022 - 06.2023
- Oversee Chat room activities
- Monitor all agent's statuses for activity
- Write PSAs for chat room use
- Assist agents with policy and procedure questions
- Provide step-by-step instruction when needed
Quality Assurance Performance Facilitator
Comcast/Contractor
08.2016 - 08.2020
- Call Listening
- Writing Daily Evaluations and Coaching
- Provide Action Plans to Improve Performance
- Run Training Sessions and Huddles
- One on One Enhancing
SUB CONTRACTOR
ARISE VIRTUAL SOLUTIONS, MCGHEE COMMUNICATION LLC
01.2016 - 06.2023
- Maintaining Contracts and Business Relationships
- Managing Resources
- Scheduling
- Staying Apprised of New Business Developments
- Maintaining Multiple Certifications
Education
Bachelor of Science - Business Sales & Marketing
University Of Phoenix
Phoenix, Arizona05.2010
Associate of General - Studies
Macomb Community College
05.2005
Skills
- Insurance sales techniques
- Insurance Policy Sales
- Digital communication strategy
- Inbound call & chat management
- Quality assurance
- Complaint resolution
- Written communication
- Microsoft Office Suite
- Multitasking & Time management
- Sales Force/Zendesk/CMS/CRM
- Quality Assurance Performance Facilitator
- Provide Action Plans to Improve Performance
- One on One Enhancing
Timeline
Licensed Insurance Producer
Sutherland Global Services
11.2022 - Current
Chat Support Specialist
Princess Cruise Lines
05.2022 - 06.2023
Sr Chat Support Representative
Peloton
09.2020 - 06.2023
Quality Assurance Performance Facilitator
Comcast/Contractor
08.2016 - 08.2020
SUB CONTRACTOR
ARISE VIRTUAL SOLUTIONS, MCGHEE COMMUNICATION LLC
01.2016 - 06.2023
Associate of General - Studies
Macomb Community College
Bachelor of Science - Business Sales & Marketing
University Of Phoenix
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