Duane Lassiter
Wawa
Bloomfield,NJ
2025
years of professional experience
Goal-oriented manager with a proven track record in enhancing team performance and optimizing operations. Expertise in training staff, managing inventory, and resolving complex customer issues to drive satisfaction and efficiency.
Work History
Supervisor
- Supervised daily operations to ensure team adherence to safety protocols and operational procedures.
- Trained new employees on standard operating procedures and best practices for efficient workflow.
- Implemented process improvements that enhanced productivity and reduced operational delays.
- Monitored inventory levels and managed supply orders to prevent shortages during peak times.
- Resolved customer complaints by collaborating with team members to ensure prompt and effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Css Manager
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to maximize efficiency during peak hours.
- Enhanced customer satisfaction through effective problem resolution and service improvements.
- Coordinated promotional activities, increasing store visibility and customer engagement.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
5 Years 7 Months- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored staff to enhance team performance and service quality.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Implemented process improvements to enhance operational efficiency and customer satisfaction.
- Developed employee schedules to align staffing with peak business demands effectively.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
No Degree
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Complex Problem-solving
Timeline
Manager
Rite Aid
06.2013 - 01.2019Read More
Supervisor
Wonder
Read More
Css Manager
Wawa
2019 - 01.2025Read More
Jersey City State College
No Degree
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