T’Sehai Dames
Tallahassee,FL
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across nine-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Sherwin-Williams Paint Store
05.2022 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Offered insightful product demonstrations, showcasing the benefits of various paint products to potential buyers.
Call Center Representative
Automated Health Services
10.2019 - 02.2020
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Provided prompt feedback to supervisors concerning potential issues or trends affecting overall call center operations or patient satisfaction levels.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
Shift Leader
Pizza Hut
11.2018 - 08.2019
- Trained new employees on proper pizza-making techniques, resulting in consistent product quality across the team.
- Mastered various dough preparation methods to accommodate diverse dietary restrictions and preferences among customers.
- Utilized efficient time management skills to balance multiple tasks simultaneously while maintaining attention to detail.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Server
Pizza Hut
08.2017 - 10.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Sales Associate
Flirt LLC
08.2015 - 03.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Office Assistant
B.A.N.D.
06.2014 - 01.2015
- Delivered clerical support by handling range of routine and special requirements.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Optimized workflow processes through regular evaluation of office procedures for potential improvements.
Education
Associate of Arts - Social work
Florida A&M University
05.2015
Skills
- Conflict Mediation
- Telephone Etiquette
- Excellent Written and Oral Communication
- Staff Education and Training
- Strategic Sales Knowledge
- Typing speed of 40 WPM
Activities
- Received recognition for foster care advocacy in both high school and college.
- Belonged to a group called Youth Leadership Broward, which speaks towards the concerns of current and former foster care kids.
- Spoke in front of the senate on many of foster youths concerns and have organized multiple events to prepare them for life outside of the system.
- Belong to a college poetry club.
References
Available Upon Request
Timeline
Customer Service Specialist
Sherwin-Williams Paint Store
05.2022 - Current
Call Center Representative
Automated Health Services
10.2019 - 02.2020
Shift Leader
Pizza Hut
11.2018 - 08.2019
Server
Pizza Hut
08.2017 - 10.2018
Sales Associate
Flirt LLC
08.2015 - 03.2016
Office Assistant
B.A.N.D.
06.2014 - 01.2015
Associate of Arts - Social work
Florida A&M University
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