Duckens Chery
Boynton Beach,FL
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Castle Group
Delray Beach, FL
12.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Account Coordinator
Davenport Property Management
Lake Worth, FL
06.2024 - 09.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances, resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Processed security deposit refunds.
- Kept accurate records of all resident and tenant correspondence.
Front Desk Administrator
Phoenix Property Management
Lake Worth, FL
01.2024 - 09.2025
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
- Improved office organization by implementing effective filing systems and document management practices.
- Processed incoming mail and packages, distributing items to appropriate recipients in a timely manner.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Administrator/ASSISTANT Manager
GRS Management
Lake Worth, FL
06.2022 - 09.2022
- Work Orders, and Violation Letters for the assigned communities and submitting check requests to process and clubhouse refunds
- Working closely with property managers to ensure all community information is kept up to date in our system Updating the Cinc systems with current homeowner information Creating Welcome Packages and Coupons for new homeowners Process mail requests Certified Mail, FedEx, and UPS
- Homeowner email blasts
- Work with the Property Manager to Process Association purchase/ lease applications from the processor and update information in Cinc software.
Administrative Assistant
Sciame Homes
Palm Beach, FL
02.2022 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Adeptness in data entry, answering phones and returning voicemails
- Maintained company handbook to outline policies and provide insights to company mission and values
- Enter Certificates of insurance (COIs) for subcontractors
- Greet guests and accept deliveries
- Ensure office equipment is in working order and maintain office supplies
- Town runs to submit permits and project site tasks
- Assist with maintaining employee files, scanning, and emailing documents to the team
- Navigate through word processing, filing, and faxing.
Front Desk Attendant
The Cove Condominium
Palm Beach, FL
09.2020 - 04.2022
- Answer and direct phone calls
- Logging in all packages and tracking them through building link
- Keeps track of activity logs and incident reports, records, and forms for the Community
- Demonstrates excellent customer service, communication, and time management skills
- Ensures all safety precautions and procedures are followed while performing duties.
Security Guard Officer
Platinum Group Security
Boca Raton, FL
02.2020 - 05.2020
- Directed guests around the building and answered accessibility questions
- Provide excellent customer service
- Checked and verified photo identification prior to granting property access
- Monitoring access to and from a residential community, answering and directing phone calls, providing exceptional service to residents and guests, while also taking initiative and being vigilante to report incidents.
Security Supervisor
Security Providers of Florida
Boynton Beach, FL
10.2019 - 01.2020
- Greet residents and guests with a friendly demeanor, check identification, log visitor
- Provide excellent customer service
- Checked and verified photo identification prior to granting property access
- Monitoring access to and from a residential community, answering and directing phone calls, providing exceptional service to residents and guests, while also taking initiative and being vigilant to report incidents.
Education
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FLAssociate of Arts - Business Administration
Palm Beach State College
Lake Worth, FLCriminal Justice Certificate -
Seminole State College
Lake Mary, FLSkills
- Customer Service
- Creating out-of-the-box thinking
- Positive Attitude and Energetic
- Decision Making
- Scheduling
- Problem-Solving skills
- Microsoft Office
- Multi-tasking strength
- Strong communication and interpersonal skills
- Spreadsheet Tracking
- Data Entry
- Microsoft Office Suite
- Invoice Processing
- Database and Client Management Systems
Timeline
Administrative Assistant
Castle Group
12.2025 - Current
Account Coordinator
Davenport Property Management
06.2024 - 09.2025
Front Desk Administrator
Phoenix Property Management
01.2024 - 09.2025
Administrator/ASSISTANT Manager
GRS Management
06.2022 - 09.2022
Administrative Assistant
Sciame Homes
02.2022 - 06.2022
Front Desk Attendant
The Cove Condominium
09.2020 - 04.2022
Security Guard Officer
Platinum Group Security
02.2020 - 05.2020
Security Supervisor
Security Providers of Florida
10.2019 - 01.2020
High School Diploma -
Boynton Beach Community High School
Associate of Arts - Business Administration
Palm Beach State College
Criminal Justice Certificate -
Seminole State College