Dugan Fernandez
Royal Oak,MI
Summary
Results-driven sales professional with over 3 years of experience at National Food Group, regularly surpassing sales goals and driving revenue growth. Managed a portfolio generating over $4.3M in gross profit year-to-date, with an average deal size of $52,000. Proficient in conducting tastings and presentations at key industry events, including the Kentucky School Nutrition Association and Georgia School Nutrition Association, while maintaining strong relationships with top clients such as Sysco Central Florida and US Foods Atlanta.
Successfully closed high-value deals, including $100K truckload sales for Sysco Foodservice in Jacksonville and more. Experienced in mentoring teams, improving customer satisfaction, and utilizing technology to enhance client communication. Recognized for analytical thinking, strategic planning, and fostering long-term client loyalty.
Overview
5
5
years of professional experience
Work History
Relationship Specialist
National Food Group
2022.08 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Attended industry events and conventions to expain sales opportunities.
Project Management Supervisor
Kessenich's Foodservice Design, Equipment/supplies
2019.10 - 2022.08
- Reduced project delivery times by closely monitoring progress and making necessary adjustments to schedules.
- Improved project efficiency by streamlining processes and implementing best practices in project management.
- Managed multiple simultaneous projects while maintaining focus on priorities without compromising quality or deadlines.
- Ensured consistent high-quality results by enforcing adherence to established standards and guidelines across all projects.
Outside Sales Representative
Kessenich's Foodservice Design, Equipment/supplies
2019.10 - 2022.08
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Education
No Degree - Business Education
Henry Ford College
Dearborn, MIAssociate of Business Administration - Business Administration And Management
Western Michigan University
Kalamazoo, MI04.2017
Skills
Customer Relations
Problem-Solving
Organizational Skills
Team Collaboration
Analytical Thinking
Goal Setting
Friend
Golf
Event Host,Travel Photography and Consulting Services
- Charity and fun Events / Traveling photography an aerial drone golf videos and lifestyle brand with a growing community of over 700 engaged followers.
- Authentic golf insights, experience documenting on soon global destinations. Metro Detroit-based golf consultant, reviewer, and avid player.
- Helping drive engagement for both my platform and the brands for free. L.A.B-Golf viral putting video with 18K+ views, and personal content reaching over 330K views on a single video
- Deep passion for golf exploration, history, design, aerial photography
- Offers freelance consulting services to travel enthusiasts, Continuously fueled by the pure enjoyment
- @Dunkers_n_Bunkers on instagram
Timeline
Relationship Specialist
National Food Group
2022.08 - Current
Project Management Supervisor
Kessenich's Foodservice Design, Equipment/supplies
2019.10 - 2022.08
Outside Sales Representative
Kessenich's Foodservice Design, Equipment/supplies
2019.10 - 2022.08
No Degree - Business Education
Henry Ford College
Associate of Business Administration - Business Administration And Management
Western Michigan University
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