Lauren Lora Ortiz
Hollywood,FLORIDA
Summary
Proven Relationship Specialist with a track record of fostering long-lasting client connections at Med Florida Medical Centers. Leveraged active listening and Microsoft Office proficiency to exceed customer service expectations, driving revenue growth. Recognized for exceptional teamwork and problem-solving skills, contributing significantly to team success and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Relationship Specialist
My Psychiatrist
10.2024 - Current
- Mentored junior team members on best practices for relationship management, contributing to overall team success.
- Assisted colleagues with challenging client scenarios by sharing expertise and providing constructive feedback on proposed resolutions.
- Organized events for high-net-worth clients to foster community building and enhance brand loyalty.
- Provided timely and accurate information to clients regarding their accounts, transactions, and financial goals.
- Recognized as a top performer in the division due to consistently exceeding customer service expectations and driving revenue growth.
Relationship Specialist
Med Florida Medical Centers
03.2024 - 10.2024
- Established long-lasting connections with new clientele by utilizing effective rapport-building techniques during initial interactions.
- Managed customer relations on ongoing basis to maximize customer retention.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Created customer support strategies to increase customer retention.
Esthetician
Beauty Box
11.2022 - 03.2024
Lash Artist
Self Employed Services
11.2022 - 02.2024
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Enhanced client satisfaction by providing exceptional lash extension services and maintaining a clean and comfortable environment.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
- Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
Education
Esthetician -
Asm Beauty World Academy
Davie, FL11.2022
High School Diploma -
Hollywood Hills High
Hollywood, FL06.2016
Skills
- Patience and tolerance
- Active learning
- Self-awareness
- Open-mindedness
- Collaborative approach
- Customer relations
- Training and mentoring
- Schedule management
- Account updates
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Active listening
- Computer proficiency
- Microsoft office proficiency
- Task prioritization
- Self motivation
- Written communication
- Social media strategy
Accomplishments
I’ve graduated as a makeup artist
I have a lash extensions certificate
Certification
Lash extensions
Skin care
Makeup
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Relationship Specialist
My Psychiatrist
10.2024 - Current
Relationship Specialist
Med Florida Medical Centers
03.2024 - 10.2024
Esthetician
Beauty Box
11.2022 - 03.2024
Lash Artist
Self Employed Services
11.2022 - 02.2024
Esthetician -
Asm Beauty World Academy
High School Diploma -
Hollywood Hills High
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