Duha Ramadan
Noblesville,IN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CVS Pharmacy
05.2016 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Arts - Human Resources Management
Valencia College
Orlando, FLSkills
- Active Listening
- Customer Relations
- Retail Sales Customer Service
- Credit Card Payment Processing
- Microsoft Word
- Staff Training
- Social Perceptiveness
- Professional Telephone Demeanor
Certification
- Pharmacy Tech License - 99120216A
- Expire Date - 8/14/2024
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
CVS Pharmacy
05.2016 - 05.2019
Associate of Arts - Human Resources Management
Valencia College