Duha Waleed
Farmington Hills,MI
Summary
Dedicated Pharmacist enthusiastic about helping diverse people and offering experience with regulatory requirements. Knowledgeable in medications and customer service. Bringing successful career history comprising more than 7 years. Capable Pharmacist well-versed in collaborating with patients and healthcare team members to help alleviate symptoms and address root causes of medical issues. Experienced in calculating doses, preparing compounds and securing storage to protect inventories. Work well with co-worker groups by applying conversational abilities. Qualified professional with proven ability to accurately and efficiently fill medication prescriptions while adhering to safety and quality control. Experienced in delivering excellent customer service, resolving issues and managing inquiries. Skilled in working collaboratively with other healthcare professionals to provide patient care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
MI Pharmacy
08.2022 - Current
- Improved patient satisfaction by providing personalized consultations and medication management services.
- Streamlined pharmacy operations for increased efficiency by implementing new inventory management systems.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
Pharmacy Intern
Medpuls Pharmacy
07.2018 - 08.2021
- Improved patient understanding by providing thorough medication counseling and answering questions in clear manner.
- Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
- Contributed to positive patient experience with excellent customer service skills while assisting at pharmacy counter.
- Ensured accuracy in prescription processing by double-checking all medications before dispensing to patients. Managenage over than 60 phone calls and filling more than 350 prescriptions per day.
Pharmacy Technician
CVS Pharmacy
08.2016 - 08.2018
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume busy pharmacy environment
Pharmacy Owner
Medical Kingdom Pharmacy
03.2009 - 03.2012
- Enhanced customer satisfaction by providing personalized pharmaceutical care and recommendations.
- Streamlined pharmacy operations for increased efficiency and improved service quality.
- Achieved growth in sales by implementing targeted promotional campaigns that focused on high-demand products.
- Reduced medication errors by enforcing strict adherence to guidelines when dispensing prescriptions.
- Enhanced customer satisfaction by providing personalized pharmaceutical care and recommendations
- Managed inventory levels to ensure optimal stock availability and timely replenishment
- Developed strong relationships with medical professionals, fostering trust and collaboration for better patient outcomes
Pharmacy Practice Resident
Madden General Hospital
06.2006 - 02.2009
- Enhanced patient care by conducting comprehensive medication therapy management reviews.
- Streamlined pharmacy operations by implementing efficient medication dispensing processes.
- Improved patient outcomes through effective monitoring and adjustment of drug therapies.
- Optimized medication safety by providing thorough drug information to healthcare providers and patients.
Education
Bachelor of Science - Pharmaceutical Sciences
University of Baghdad
Baghdad, Iraq07.2006
Skills
- Medication Dispensing
- Pharmacy Operations Management
- Drug Inventory Management
- Drug Utilization Review
- Inventory Control
- Patient Safety
- Patient Education and Counseling
- Medication Therapy Management
- Care Monitoring
- Insurance Billing
- Inventory Management
- Wellness Services
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Pharmacist - 2022
- Certified Immunizer - 2022
Languages
Arabic
Full Professional
Timeline
Pharmacy Manager
MI Pharmacy
08.2022 - Current
Pharmacy Intern
Medpuls Pharmacy
07.2018 - 08.2021
Pharmacy Technician
CVS Pharmacy
08.2016 - 08.2018
Pharmacy Owner
Medical Kingdom Pharmacy
03.2009 - 03.2012
Pharmacy Practice Resident
Madden General Hospital
06.2006 - 02.2009
Bachelor of Science - Pharmaceutical Sciences
University of Baghdad
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