Quynh Nguyen
Roseville,CA
Summary
Experienced with managing pharmacy operations, ensuring optimal inventory levels, and maintaining regulatory compliance. Utilizes strong leadership skills to foster team collaboration and achieve high levels of customer satisfaction. Knowledge of pharmaceutical practices and effective problem-solving techniques to drive operational success. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walmart retail pharmacy
05.2023 - Current
- Manage pharmacy operations and supervise licensed pharmacists, pharmacy technicians, and support staff while ensuring workflow optimization, quality assurance, medication safety, and adherence to state board of pharmacy regulations and DEA compliance.
- Led staff training programs, enhancing team knowledge on medication management and customer service.
- Direct patient care services including medication therapy management (MTM), patient counseling, immunization services, chronic disease management, and clinical pharmacy programs while ensuring interprofessional communication and care coordination with healthcare teams.
Staff pharmacist
Walmart retail pharmacy
02.2018 - 05.2023
- Dispensed medications and conducted drug utilization review (DUR) while performing medication reconciliation, drug interaction screening, therapeutic drug monitoring, and adverse drug reaction reporting to ensure patient safety and optimal pharmaceutical care.
- Provided patient counseling and medication therapy management (MTM) services including chronic disease management, diabetes management, immunization services, vaccine administration, and medication adherence support to improve therapeutic outcomes and patient health.
- Operated pharmacy management systems, electronic health records (EHR), and automated dispensing systems while maintaining accuracy, quality assurance, workflow optimization, and regulatory compliance with state board of pharmacy regulations in high-volume environments.
- Collaborated with healthcare teams through interprofessional communication and care coordination with physicians and nurses to implement evidence-based practice, clinical protocols, formulary management, and prior authorization processes for enhanced patient care.
- Maintained regulatory compliance with FDA regulations, DEA compliance, controlled substances management, HIPAA compliance, and medication safety protocols while supporting continuous quality improvement initiatives and USP standards adherence.
Certified Pharmacist
Walgreens pharmacy, CA
08.2016 - 02.2018
- Ensure accuracy and completeness of medication orders entered by pharmacy staff while conducting quality assurance reviews, medication reconciliation, and therapeutic drug monitoring to maintain patient safety standards.
- Review orders for drug-drug interactions, drug-disease interactions, and adverse drug reactions while providing clinical interventions through drug utilization review (DUR) and clinical decision support to optimize therapeutic outcomes.
- Counsel patients on correct use of prescription medications and non-prescription medications through comprehensive patient counseling, medication adherence education, and pharmaceutical care services that enhance medication therapy management (MTM).
- Supervise pharmacy technicians and intern pharmacists in medication dispensing, inventory management, controlled substances handling, regulatory compliance, and workflow optimization while ensuring adherence to state board of pharmacy regulations.
- Provide immunization services including vaccine administration, point-of-care testing, health screenings, and preventive care programs while maintaining clinical protocols, documentation standards, and patient education for optimal health outcomes.
Certified Pharmacist
Central Fill Pharmacy, State of California
07.2017 - 12.2017
- Reviewed prescription orders from prescribers for completeness and correctness while conducting drug utilization review (DUR), medication reconciliation, and therapeutic drug monitoring to ensure patient safety and clinical decision support.
- Managed computer order entry and generated prescription labels using pharmacy management systems, electronic health records (EHR), and automated dispensing systems while maintaining accuracy and workflow optimization standards.
- Monitored pharmacy technicians in standard operations including medication dispensing, inventory management, quality assurance procedures, controlled substances handling, and regulatory compliance with state board of pharmacy regulations requirements.
Pharmacy Technician I
Walgreens Pharmacy, CA
01.2007 - 01.2013
- Entered patient information and prescription data into pharmacy management systems and electronic health records (EHR) while maintaining accuracy, HIPAA compliance, and comprehensive record-keeping for optimal workflow optimization
- Processed insurance claims and payment information through prior authorization procedures, claims processing, insurance verification, and coordination with insurance companies to ensure seamless revenue cycle management and patient access
- Measured medications accurately and labeled prescriptions using automated dispensing systems while packaging medications according to USP standards, quality assurance protocols, and medication safety requirements for precise pharmaceutical care
- Delivered pharmacy products after conducting thorough prescription verification, drug interaction screening, and medication reconciliation to ensure patient safety, therapeutic outcomes, and efficient medication dispensing operations with regulatory guidelines
Education
Doctor of Pharmacy -
Roseman University of Health Sciences
Henderson, NV06-2016
A.S. General Science for Transfer - Chemistry and Biotechnology
American River College
Sacramento, CA01.2010
A.S. for Transfer - Business Administration
California State University
Chico, CA01.2007
Skills
- Medication verification
- Medication Dispensing
- Patient Counseling
- Immunization Administration
- Drug Utilization Review (DUR)
- Adverse Drug Reaction Monitoring
- Drug Interaction Screening
- Medication Therapy Management (MTM)
- Clinical Collaboration
- Pharmacy Information Systems
- Electronic Health Records (EHR)
- Inventory Management
- Automated Dispensing Systems
- Regulatory Compliance
- Controlled Substance Management
- Therapeutic Drug Monitoring
- Insurance Claims Processing
- Formulary Management
- Patient Safety Protocols
- HIPAA and DEA Compliance
- Communication Skills
Certification
- Board of Pharmacy | California 2016 – Present
- Registered Pharmacist – License No 75054
- American Heart Association 2016 – Present
- Basic Life Support
- Roseman University of Health Sciences 2015 – Present
- The Pharmacist & Patient-Centered Diabetes Care Certificate
- American Pharmacists Association (AphA) 2014 – Present
- Pharmacy-Based Immunization Delivery
Accomplishments
- Led high-performing pharmacy team of 9 staff members (3 pharmacists and 6 technicians) through strategic staff management, scheduling optimization, hiring, and comprehensive training programs while ensuring regulatory compliance with all SOPs and procedures
- Achieved #1 profit ranking among 12 market locations through effective pharmacy operations management, cost containment strategies, and workflow optimization that maximized revenue generation and operational efficiency
- Delivered exceptional vaccine growth performance as #1 location in market for immunization services expansion, demonstrating leadership in preventive care initiatives and patient outreach programs during current quarter
- Maintained outstanding customer satisfaction score of 4.8/5.0 through superior patient counseling, pharmaceutical care delivery, and customer service excellence that builds lasting patient relationships and trust in pharmacy services
- Drove significant prescription volume growth of 8% year-over-year through strategic patient retention initiatives, medication therapy management (MTM) programs, and collaborative practice partnerships that expanded patient base and service utilization
Community Service
Blind Center of Nevada, 2015, Assisted in patient care by measuring blood pressure, monitoring vital signs, and supporting health screenings in compliance with patient safety and HIPAA standards.
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Pharmacy Manager
Walmart retail pharmacy
05.2023 - Current
Staff pharmacist
Walmart retail pharmacy
02.2018 - 05.2023
Certified Pharmacist
Central Fill Pharmacy, State of California
07.2017 - 12.2017
Certified Pharmacist
Walgreens pharmacy, CA
08.2016 - 02.2018
Pharmacy Technician I
Walgreens Pharmacy, CA
01.2007 - 01.2013
A.S. General Science for Transfer - Chemistry and Biotechnology
American River College
A.S. for Transfer - Business Administration
California State University
Doctor of Pharmacy -
Roseman University of Health Sciences
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